Hotel Ritz Capital

住客点评

2.0

De har ingen service Det er ikke rolige Det var mus I room Alt dorlig

DON'T GO THERE

2.0

I've booked on 15th of May Ritz Capital Luanda Angola for 3 nights from 25-28 May on Hotels.com, paid 187 euro, the hotel confirmed the booking. On the 25th of May we arrived at the hotel and they refused to give us a room because they allegedly terminated contract with Hotels.com on the 19th of May. We've argued for 4-5 hours, The Ritz Capital hotel managment even admitted that they could see that we paid already but they wouldn't give us a room to stay. We used random guests to translate, called the police etc., it didn't help, no room. Attached find the letter of Ritz Capital where they instruct their recepcionist not to give room to those who paid for hotels.com or other platforms. We had to go and find an other hotel middle of the night with all our luggages, of course it was more expensive, and we can consider ourseves lucky to had one for the 3 nights we paid already ...

住客点评

8.0

Petit hôtel pas mal pour des courts séjours. Équipements confortables en général personnel acceuillant Problème de réservation avec expedia et l'hôtel !!! Mais la solution trouvée après insistance

住客点评

10.0

Great place to stay.

住客点评

10.0

Sehr sehr gutes Preis-Leistungsverhältnis für Luanda

Best value for money in Luanda, Angola

10.0

This hotel is outsanding value for money in a city that is very expensive! An exceptional deal. Cons: - Hotel isn't marked. It is located on two floors of a multi-use building, and doesn't have a sign. -Slight water damage in bathroom Pros: -Oustanding value! -Great staff - extremely polite and helpful. -Rooms are very clean and comfortable -Location is excellent and very convienient to everything in the Luanda Central Business District. Restaurants, tourist sites and shops within easy walking distance from hotel. -Excellent, generous breakfast service I am rating this hotel 10/10 because it is such an outsanding deal. I would definately return and stay here again.