Vzmorie Resort Hotel

Unbelievably rude staff at the reception

2.0

Modern building and close to the beach. The lakefront location was the best thing about the hotel.

− The front of house staff were rude and unhelpful. The hotel over-advertised their all-inclusive. It's not! There was no choice at mealtimes. Only breakfast was laid out as a buffet, but lunch and dinner were served at the table with dishes wheeled out by a waiter in a rattling and noisy trolley. No drinks included. Some dishes were not edible, and we experienced stomach ache. No choice for vegetarians and other dietary requirements. When I mentioned these concerns at the reception, the lady in the reception told me: Okay, you can see we don't have choice at meals! What do you want us to do now! The spa was good with an excellent an masseuse.

Lovely staff and exceptional service

10.0

Very nice hotel close to Issyk Kul. Lovely professional staff who were very helpful and provided exceptional service. Highly recommended.

住客点评

10.0

Superbe hôtel situé au bord du lac Très jolie décoration et chambres très confortables et spacieuses Petit déjeuner inclus

Pleasant

6.0

the food - scarce but generally good quality for the money this is probably the best location amond other beaches the design is generally modern and good

− reception staff lazy, clicking their tongues when bothered with requests first room we were shown had a broken lock, no chair, no safe box, no wall lighing staff and so called 'owner' who showed up did nothing but promising improvements THE WORST PROBLEM IS THE LAYOUT. half the 'lakeview' rooms face playground, another half overlook unkempt parking lot almost all of the lakeview rooms are noisy throughout the day with kitchen ventilation generally sound insulation is rather bad

소음 방음문제가 있다.

6.0

새로지은 건물 입니다. 괘적한 느낌이 들어습니다. 다만 방음에 문제가 있습니다. 옆방의 소소한 대화가 정확히 들립니다. 동절기라서 그런지는 몰라도 조식도 개선의 여지가 있어보입니다. 접근로가 외지고 주변에 아무것도 없으며 호수 주변 산책길도 없습니다.

住客点评

2.0

Unfriendly staff not helpful poor food poorly maintained rooms, vents between rooms amplified noises from next room, staff obviously not trained in hospitality