Virgin Hotels New York City

Premium price for poor service.

2.0

Location and view

− Service poor. Elevator bizarre. No attention to maintenance of the rooms. Things broken and missing. Promise a lot and don’t deliver. No bell service arriving or leaving.No concierge. Pool chairs only available for food and beverage minimum, not free for hotel guests. Steam and sauna access requires $50 day use charge. Clueless as to what such a high room cost should include.

住客点评

4.0

VENDU COMME UNE CHAMBRE DE 4 PERSONNES. IL EST IMPOSSIBLE DE DORMIR A 4 CORRECTEMENT DANS CES LITS

− LA LITERIE ET LE MENAGE

Zu teuer, Zimmer zu klein, Bett hat an einem Eck/Ende ein störendes Designelement

5.0

− Alle Aufzüge am Anreisetag haben keinen einzigen Gast transportieren können….. Niemand ist in seinen Stock gekommen. Wir sind 1,5 Std im Aufzug herumgefahren….. letztendlich haben wir die Koffer 5 Stockwerke getragen, um endlich in unser Zimmer zu kommen….. Hotel hat uns nicht geholfen

住客点评

9.0

The hotel staff is incredibly welcoming, responsive, and quick to help with anything we needed. They even surprised us with a voucher to use at the hotel to celebrate our honeymoon, which was such a thoughtful touch. The location is absolutely perfect for sightseeing—right in the heart of the city, surrounded by excellent dining options (cecconi, kazunori, etc.) and conveniently close to the metro. On top of that, our room was beautifully decorated and had a fantastic view. Highly recommend!

− Just a heads up that peak season holidays means a slight wait for the elevators

Lovely stay in a great location with a beautiful view

10.0

We had a lovely stay at Virgin Hotels New York. We really enjoyed the modern design, great atmosphere and especially our room with a beautiful view. Everything was comfortable and pleasant, and we would definitely stay here again.

− The elevators were quite slow on our last day, but otherwise everything was great and we would happily stay here again.

Great view, poor hotel experience.

3.0

The location was awesome, best views.

− Spiders in the room, pool can only be used by hotel guests 8 am to 1130 am, not heated, or you have to pay 150 to 200 just for the chairs, plus 50 per person food or drink purchase.