Smartr Madrid Gran Via 47

Terrible

2.0

住客点评

6.0

La habitación no respondia a las fotos cargadas a la página de booking

− la habitación

Dirty and old need urgent renovation. The only good thing are the staff at reception very friendly

3.0

I only like the staff

− My stay at Smartr was disappointing. The photos do not reflect the actual condition of the property at all. I’ve stayed in apartments before, and I understand that daily cleaning is not always included. However, basic supplies such as washing-up liquid and spare rubbish bags should at least be provided. There were none. As there was no washing machine in the room, I asked for fresh towels. They were provided, but even the replacement towels were very old and did not look clean. The curtains were so dirty that I didn’t even want to touch them, and there was a clearly visible damp patch on the ceiling. It was cold in Madrid during my stay, so I asked whether the central air conditioning could be switched to heating. I was told that the system was only used in summer, and the solution offered was an extra blanket. The handheld shower head also did not work, so I had to use the ceiling-mounted shower throughout my five-day stay. Overall, the property needs urgent renovation and much more attention to cleanliness, maintenance and basic guest comfort.

住客点评

7.0

posizione centralissima, comodo per spostarsi ovunque nella città. la via offre tutto ciò che si cerca negozi, risto, fast food, bar.... tutto a portata di mano

− Via molto molto frequentata a tutte le ore del giorno e della notte, la notte si fa molta fatica a dormire a causa dei rumori provenienti dalla strada: se cerchi una location romantica o tranquilla non è la via giusta. Le foto sopravvalutavano di gran lunga ciò che l'appartamento per 3 persone offriva

bien

5.0

la ubicación

− que la habitación no era como la de la foto, era mucho más antigua

relajamiento

7.0

la ubicacion perfecta,

− un poco lejos del ascensor,tengo una discapacidad