Royal Falcon Hotel

住客点评

8.0

Excellent location

Very disappointing stay

2.0

I would like to contact you guys in regards to my stay. My name is Ulexis Jet Velunta, I booked my stay from February 3 to February 10 and I have stayed i. Room 410. I have booked my stay at this hotel I have not been satisfied with my stay here. It came to a point that I have to leave and check out early because this hotel is just so bad. First I come to the room with a leaking bidet. When I slept for my first night. I was told that my room is a non smoking room. I woke up smelling cigarette inside my room. The whole hotel smells like an ashtray. The 4th floor where I stated smelled like cigarettes. I have talked to someone from the front desk and they told me someone will take a look at it. No one came. The next day. Same thing, I smell cigarettes early in the morning. I tried my best to enjoy my stay but when I saw small cockroaches in my bathroom. I needed to go. I am really very unhappy with my stay here to a point that I needed to move to a different hotel. I know that I wouldn't be able to get a refund for the unused nights. But I really needed to get out there. I have reached out to the hotel as well.

住客点评

10.0

everything was great

Bad and worst from reception

2.0

25/10/2024 I went there this was my second time I went and the service I get worst from the reception first there ac not working room number 212 second we were calling for restaurant because we don't know the number and telephone was not working room so we called reception one time they received and than second time I call 10 calls bt he didn't receive he ignore when I went to reception for complain he said ohh it's online booking so wt if online booking??? Like this training u guys giving to your staff sorry to say bt it's worst I'm not going to come back again and I'll tell to everyone not to go

住客点评

10.0

Very great and clean 👌

住客点评

6.0

Old hotel needs kore cleaning, staff in evening needs more customers service traning.