Ace Hotel New York

The hotel charged our card for items we never consumed, without mentioning any additional charges at checkout or obtaini

4.0

Location

− An uncomfortable and impractical shower with an illogical curtain design and no handheld showerhead. The toilet and shower positions should be swapped.

The lobby is tech-friendly, the rooms are dated

8.0

The location of the property is the most attractive feature of this Ace hotel. Near local and express subway lines. Walkable to Madison Square Park and dining at Eataly.

− The room was worn out. For example, the glaze in the tub was peeling and there was what seemed to be black mildew along the bathtub seal. It’s not set up for 2026 technology, meaning that the nearest wall socket to plug in the phone charger is at the bottom of the bed, not within reach. I expected a small room and small bathroom, but the Ace’s decoration makes it worse so that there’s zero surface space to lay out clothing on a stacked shelf, a phone or water glass on a bedside table, or a hand towel at the sink. Lastly, it was clear that there had been a dog in the room before I checked in. I had an allergic reaction the first night of my stay. I told the Front Desk and I texted the customer service link. During the day while I was out, they said they’d deep clean the room and change the linens, and they did. It was fine afterward. But, the default shouldn’t be that those services aren’t part of the protocol each time a room turns over. That’s simply basic and kind of dangerous to leave the default as animal-occupied.

Home away from home

10.0

Läget var utmärkt! Hotellet har en skön stämning och sängen var fantastisk efter en lång dag på stan

住客点评

5.0

L emplacement et la propreté ( chambre faite tous les jours avec changement de serviettes)

− La chambre : très petite , aucune luminosité, du carrelage qui ne tient pas dans la salle de bain, aucun rangement , baignoire avec rideau pour la douche

Très moyen

5.0

Propreté et emplacement

− La chambre : trop petite, aucune luminosité, pas de rangement, carrelage qui ne tient pas dans la salle de bain, baignoire avec rideau pour la douche