Residence Inn Beaumont

I will find another Marriott location to stay next time

5.0

It was close to restaurants.

− I was there for a funeral. I booked a king room in advance. I was given a queen and was told I could only be given points instead of money back. I am a disabled veteran and requested a walk in shower. Was given a room with a bathtub. They changed the room and the room I was given had a very strong urine smell. The breakfast was not good. It was cold and looked like it was old food. Not many choices given. The construction going on in the area made it difficult to get around. I was charged 9.95 for something. I left the room the same way I got it except for the used towels on the bathroom floor. It was a terrible stay.

住客点评

10.0

Everything

− Nothing at all

Great hotel no problem at all

10.0

The staff was friendly, and the property was spotless.

− Pool and sport court

Excellent facility, but bed was not very comfortable

8.0

Very clean, excellent room size, great location and atmosphere

− The bed was not comfortable and the pillows were flat. I tossed and turned all night woke up with the worst back pain.

I've stayed in Marriott hotels including this one, many times but this was the worst experience.

1.0

Breakfast was good but the waffle maker didn't work properly. We checked out on Easter Sunday and they had placed eggs filled with candy around the hotel for the kids.

− Check in took over an hour,so setup for my 16yr olds birthday was delayed. Her ice-cream melted in the car waiting to get into the room. The desk clerk couldn't find the payment that was made in advance, so I had to contact the 3rd party site. Once they called the hotel to verify payment, the clerk was able to find the payment attached to the second room he was unaware we had. I asked "Robert"were we able to still get the adjoining room being that I'd spoken to "Daniel" that morning prior to check in and he said they were available and he would put a hold on them. Robert informed me that the rooms i requested were filled and he could see the hold on my account but the rooms were no longer available. I asked for a manager. Robert called someone to explain the situation. He talked for about 10 minutes, then he returned to tell me they did have the connecting rooms as requested and that I was receiving an upgrade. I paid for 2 king suites. I received 1 king suite and a handicapped suite with the bed on the floor. The handicapped room had fleas or something because everyone who stayed in that particular room had large insect bites and complained of itching.