Costa Ensenada

住客点评

4.0

Disappointing Experience – Misleading Listing and Poor Service I booked this hotel because the price was slightly lower than the average in the area, but I quickly realized why. The location is far more remote than it appears online, and the photos are misleading. Upon arrival, the front desk staff received me slowly and with confusion, almost as if I had done something wrong by booking. The hostess questioned me in an unprofessional manner, saying things like "How did you book online if all our rooms were blocked?" and asking "When did you book it? How did you do it?" — as if their system couldn’t confirm that information. It felt disorganized and unwelcoming. To top it off, I arrived at 2:57 PM and was told I had to wait because check-in was strictly at 3:00 PM — a pointless and petty delay of just three minutes. The hotel itself feels neglected. The carpets are old and dirty, the hallways smell musty, and I could see staff members gathered in regular guest rooms with doors wide open — not exactly a professional image. My room had no windows, making it feel stuffy despite the air conditioning. This place has potential, but it’s being wasted. It badly needs an upgrade in both appearance and customer service. Either invest in it properly or sell it to someone who will.

住客点评

10.0

Property was okay, room was clean but definitely need to update the sheets and comforters (all were stained) The lady at front desk was not friendly or helpful at all. Food at restaurant was delicious!

住客点评

10.0

Convenient location.

住客点评

8.0

Hotel needs improvements but for the price its okay

住客点评

4.0

Small parking lot, dirty room unfriendly staff.

住客点评

2.0

Gave us a room towards the traffic could not sleep very noisy the cars then birds and sun hitting our window the curtains were not wide enough to cover the whole window. Parking was too small to park and limited. Tv was not working asked to come fix and no one came. Terrible experience will not stay here again.