Homewood Suites by Hilton - Oakland Waterfront

Bad experience

3.0

Receptionist tried to address our needs. She did not succeed at all but she was nice

− Rooms smelled of smoke. Freeway traffic very loud. Paid for king rooms and got queens. I asked for room near each other (mental disability) in am and they did not reserve those rooms for us I spoke to hotel receptionist in am and she said they had many rooms available. Very disappointed. Never stay here again!!!

Location, location, location

9.0

Location, room size, breakfast, very nice front desk people, especially Maria and Chris.

− Old furniture and carpet, no YouTube on the first floor rooms. Needed to change for a 2nd floor room.

Regretful

3.0

Location

− Not maintained well. The heater air conditioner in my room ran all night with cold air even after I adjusted the thermostat the room was small not even enough room for a night table on the left side of the bed would not recommend!

住客点评

10.0

It happened to be very close to my family members house so it made it very convenient.

− I didn't like some of the guests did not clean up after there dogs on the walking trails outside the hotel.

Okay

5.0

Staff was friendly and helpful. The location on the water was nice with areas to walk outside.

− The building is old and run down. The furniture was old and run down with the laminate coming off. The elevator was low and very loud.

The best in the area, pleasant and quiet.

9.0

This is the second time that I have stayed here. It was peaceful, and the staff was very accommodating. The breakfast was great and the room was very comfortable. The first time we stayed here, we were in a well-equipped ADA bathroom.