Hotel Viladomat

Hotel/Scam/Customer service? I'm not sure what to think

2.0

Unfortunately I didn't get a chance to go. WARNING PLEASE Hotel stated three of my banking cards were invalid and cancelled my booking. only to accept 10 minutes later the same room for £60 more with no issues on the same card. I was told my card "didn't work internationally and that they did not have the time to continue our conversation on the phone and to find somewhere else to stay". hardly a great representative of the hotel I wished to stay at. I spend a lot of time internationally and have never had an issue. I believe this may be a deliberate scam to hustle more money for the same rooms. bear in mind there was 10 minutes between cancelling my booking and offering me the same one for £60 more which is ridiculous. I think the way it was communicated to me was disgusting and even though they thought I did not understand Spanish they spoke amongst themselves whilst I was on the phone and I understood this. To treat someone different because I am English and to ultimately lie to me is disgraceful. I rebooked the room at the higher rate to see if it would be accepted and low and behold. it was. absolutely disgraceful. on top of this. I asked the lady on the phone if they accept bookings over the phone (completely rational) to which the response was "no". ultimately a hotel which you cannot call to make a reservation is either delusional or simply incompetent. I am sure if they would have tried my card it would have gone through successfully and then there would have been embarrassment all around. not only does a hotel cancel your reservations for "insufficient funds or wrong card numbers" they will not accept booking directly and tell you to go elsewhere. I tried to mediate suggesting if I was to book again at the higher rate and it went through then there was clearly a problem? after that perhaps on arrival I could have the original rate and use their taxi partner for my journeys during my trio. Apparently they didn't care because the next caller who might have made a booking like mine or simply wanted to stay at their hotel couldn't and to let them know this was more important than to speak to me. I since haven't been able to get an answer from their front desk (maybe it disappeared) and certainly no message back. I have thankfully found a lovely place to stay with no issues and they have accommodated all my requests kindly. especially considering my guest is partially disabled and this was made abundantly clear. what a shame to witness the decline of a hotel. Or perhaps they were always like this and that is the real shame. I'll leave it there but I have so much more to say I think it's a disgusting disgrace and Booking.com should consider these practices taking place. I have made a call to customer service and they were very helpful in trying to have this supposed hotel respond to me but to my HUGE surprise. nothing. take my money and leave me in the dark. is it cowardice or common practise. please enlighten me

staff is terrible

4.0

Booked this hotel knowing the location of the metro is closer to the hotel but metro 🚇 takes at least 30mins walking since we are slow in walking sometimes will takes us 35mins..theres a bus stop next to the hotel but we didn’t know the route we didn’t try.. Room - No complaints, clean and tidy and comfortable bed..however bringing your toiletries will be much needed for your stay.. toothbrush, toothpaste, slippers, cotton buds etc., Bathroom - be careful when taking shower , water tends to leak out from the bottom corner of the glass door for the bathtub, floor is slippery Staff- My first experienced along Europe the staff are completely not friendly at all .. they don’t smile, not welcoming, No greeting, even though you say hello no reply at all..you ask something they tend to ignore..sad but that’s reality IF I will book for my future trip in Barcelona I will choose the hotel with good customer service wherein guests are felt welcome..Front staff have absolutely no idea what hospitality means... they are clearly not trained at all.

Terrible hotel

2.0

Terrible experience! We booked a double room, we take a twin room. Shower doesnt work. The worst hotel in Barcelona. Even for free do nor take.

住客点评

8.0

Property was nice and central, clean and quiet. Staff were very pleasant and helpful. Would stay here again for sure.

住客点评

8.0

Great location. Good value for price.

住客点评

10.0

Great location. Hotel room was very clean. Hotel staff were very friendly and professional.