Hotel AKA NoMad

Gästomdöme

7.0

Localização

− Barata no banheiro, elevador quebrado sem nenhum aviso, funcionária da limpeza um pouco curiosa

Inmejorable situación y servicio en el Midtown

9.0

Situación inmejorable en el midtown. Muy buen servicio al cliente. Y sobretodo la magnífica terraza (no balcón) de nuestra habitación. Tenía unas vistas al Empire State de película.

− Tal vez los dos ascensores: pequeños, lentos y ubicados detrás de una columna cosa que limitaba el espacio más cuando subías con las maletas u otros clientes venían con las suyas. Lo demás perfecto.

Gästomdöme

5.0

The staff were very friendly and welcoming. The room was clean and well-maintained, and the location was excellent. Overall, I was happy with these aspects of my stay.

− During my stay, there was a scheduled water shutdown from 10 PM on Sunday until 4 AM the following morning. However, I was only informed about it through a paper notice left in my room on the day of the shutdown. I found this quite frustrating. If the water shutdown had been planned in advance, shouldn't guests have been informed at check-in, or preferably even earlier? What I found even more difficult to understand was the timing. Between 10 PM and 4 AM is exactly when many guests return to their rooms after a long day of sightseeing, expecting to shower and relax. Instead, I couldn't even use the water during those hours. Considering that this is a relatively expensive hotel, I expected a much higher level of service and consideration for guests. I understand that maintenance work may sometimes be unavoidable, but better communication and arrangements to minimize inconvenience should have been a priority. It was especially disappointing because the hotel itself was lovely and the staff were wonderful. Unfortunately, not being able to use such a basic necessity during the hours when I needed to rest significantly affected my overall experience. For a hotel in this price range, I believe good service goes beyond clean rooms and friendly staff. It also means anticipating guests' needs, communicating clearly, and handling inconveniences with greater care. I sincerely hope the hotel improves in this area.

It was great!

9.0

Location

− Everything was good