Omni Charlotte Hotel

Omni outing

10.0

Excellent experience.room was good size and clean. Restaurant food also good

Not Your Typical Omni

4.0

I will start with the pros- The staff was amazing. I needed an early check in during an very busy weekend event in Charlotte and I was accommodated, had to pay a $25 fee but worth it. Location is very central to a lot. Hotel is located within walking distance of the Convention Center. Hotel is embedded within a building with a Starbucks, Walgreens, etc. . Rooftop is AMAZING, hotel gives out free snacks and drinks (Cookies and Lemonade) one evening. Hotel is pet friendly. Room smelled clean upon arrival. Ok the cons- This is not your typical Omni; it is a little dated! 15th floor had a flood from the rain. I had to hold the handle of my toilet for it to flush. Carpet in my room had stains. My room also had a strong musty smell after a hard rain. Shower floors need updated; tile and grout show its age. I expected more from the Omni brand and for the amount of money spent.

The staff was so amazing.

10.0

The staff was so amazing. Every single person I encountered went above and beyond to make sure I felt valued and accommodated. Genuinely, next time I'm in Charlotte, I'll be making sure I stay here again. Thanks for everything!

BEST EXPERIENCE!

10.0

10/10!! from the moment we walked in from the moment we left - everything was perfect. every employee we encountered was nothing but nice and sweet. everyone was just there to help and make sure we had a good time! Clarissa at the front desk was more than sweet - welcomed my arrival and had our room ready. Shout out to the best bartenders - Clint! There was a long haired girl at the pool bar who we loved but i forget her name!! Both bartenders went out of their way to make sure the drinks and food were always flowing! Shout out to the manager Taylor too who always was seen running around and popped by us a few times to makes sure everything was great! would 100 percent be back!!! the location is perfect - everything is within walking distance and our room was clean!

Wedding Anniversary Celebration

6.0

Great location to all local restaurants and events! Atmosphere was also good. King room bedding was horrible felt like we were sleeping on an air mattress…

Spent more than I planned

4.0

So let me start by saying it is totally possible I didnt do enough research which is on me! Next time I am in Charlotte I will put a lot more time into where I stay. For anyone like me who has never stayed in Charlotte before the were a few things that I was not prepared for. 1. There are a lot of extra taxes on the room. City state and even county! My room that was 189 a night was actually closer to 220. Again this is something I could have look more into before going. However what really drove the rate up was having to pay for parking where I stayed. I have been at many hotels in cities all across America and didnt have to pay to park at the hotel. I ended up paying an additional 120 dollars on just parking! Bringing my total to over 250 a night! When I asked thr front desk about parking info I was told its just "a city thing" and they couldnt answer any questions about the actual rules of the parking because it is all third party! So just be careful first time visitors. As my trip was about 30 percent more than I thought it would be. The hotel itself was fine enough, no issues with the room or staff just wish I had more knowledge presented at the time of booking. Which is my fault for not doing more thorough research. Anyway just wanted to give a heads up to any potential guests, budget a bit more than you plan!