Grecotel LUXME Costa Botanica

not a five-star hotel

4.0

− “It’s not a standard 5-star hotel”, Grecotel LUXME Costa Botanica hotel manager said when we complained about the room looking quite different from the one on Booking. Indeed, there is no way this hotel may be ranked as a modern 5-star hotel. It all starts at arrival, where there is no bellman waiting for the guests (which is the case in all 5-star hotels I’ve visited so far), so I had to bring family’s luggage to the reception, where I was told that I need to bring it back outside so it can then be moved to our room. Makes sense. The room. Modest, if not downright shabby. White walls, tiled floor, no décor. Wooden door with like 5cm gap underneath so you can hear what is going all in the corridor well. Cheap rounded door handles. Weird lamps on the bedside tables that take the whole table space. You get one pillow. Not two, not three, not “our pillow’s menu” – just one, and pretty cheap one too. There is no wardrobe. Instead, there are some hangers. Quite like in a dormatory. There are no robes in a 5-star hotel. Although there is a nice fridge from nienties standing quite in isolation, with safe hanging just above it. There is also a not-a-sofa and not-a-bed thing, purpose of which remains unknown. Outside the room there is a terrace with an olive grove. Although, there is also a huge ventilation shaft that makes this air-sucking noise with no rest. The food. It’s okey, nothing extraordinary, but fine. Coffee is a struggle. There are three types of different machines none capable of producing a decent cup of coffee, and queues of tired guests fighting with the machines. Drinks are fairly standard, you can’t do much to the drinks. The staff. Mostly they tell you that they don’t work yet irrespectively of the time of the day and what you are asking. Then, they say that you can get it somewhere else. Some look friendly, some not quite. The hotel office manager was trying to be nice but that is where it all ended, no response, no feedback, no action, nothing.