The Montcler Hotel - Redberri Luxury Collection

The room was very clean and the staff was freindly.

5.0

I didn't have the breakfast. It looked to be minimal. The coffee was lukewarm.

− The hotel sits close to a railroad track with trains running frequently and train horns sounding very loudly. Bedding was minimal on the beds with only a light blanket and top sheet. No coffee pot in room.

Avaliação de hóspede

1.0

− The pool wasnt open, I paid 196 for one night and it didnt have a pool or ice machine. Very disappointed.

The stay was inconvenient and lousy. I will not return ever

1.0

The location was great. Close to a lot of stores and restaurants

− I had NO hot water. I came up for work so I spent all day outside working to return to the hotel and find there was no way for me to relax and take a hot shower. It wasn’t even a little warm. It was freezing cold and yellow, nasty water. I called the front desk at 11pm when I got back to my room after work and they told me the hot water heater was broken and there was nothing they could do. So I had to go to bed dirty and nasty and it wasn’t even fixed the next morning. I requested money back for my stay and they refused. I had planned to stay 2 nights but booked out of there as soon as I could so I could find another place that had hot water for me

Avoid this hotel. Read other reviews about bad experiences.

1.0

− Made reservations at this hotel. Drove 4 hours there for a wedding. Upon arrival was told there was no hot water, it had been out since the previous day and had no idea when it would be resolved. Inquired as to why I didn’t get a phone call and manager just blew it off. I asked if it would be possible to just use a room for an hour to change for the wedding and manager was still going to charge full price. We left and later found out from family living in the same city as hotel, it’s very common for issues and they tell friends and family to avoid getting reservations there.