Hotel Die Port van Cleve

Opinia gościa

8.0

Ottima posizione, camera luminosa, bagno dotato di tutto il necessario.

Opinia gościa

9.0

Lokalizacja

− Brak szafy, bardzo ciemny pokoj

Great stay

10.0

Perfectly situated right behind Dam Square—within easy walking distance for everything in the city. Hotel had good facilities—spacious, clean, and friendly enough staff. Rooms serviced every day.

Opinia gościa

8.0

街にデスノが近くてロケーションが最高でした。

− 無し

Suprised and disappointed.

3.0

Hotel is adequate, nothing special. Staff was good but in the end, management was a huge disappointment.

− My wife and I are long-time, highly experienced travelers. We have been to Amsterdam at least two dozen times over many years and have always had excellent luck with lodging. This trip, we booked a 4-night stay at Die Port van Cleve for the first time, paying in advance on Booking.com. We checked in about 11:30am on Tuesday, August 11, 2026, were charged an extra 25 euros for early check in and were scheduled to depart on Saturday, August 15. On Wednesday morning, which was still 3 full days before our scheduled departure, I asked the front desk to shorten our stay by one night, meaning we would depart on Friday rather than Saturday. When Syrel, who was very kind, contacted the hotel "reservation department" they said no, we would not receive a refund for the final, unused night. I called Booking.com to enlist their help and they, too, were very kind. The agent called the hotel while I was on hold to stress that we were long-time customers and our request was minimal—we would merely be staying for 3 nights rather than 4. The "reservation department" wouldn't budge. We checked out on Friday anyway and are now out $275 for the last night. Nearly two weeks later, after appealing to the hotel manager, this is the response I rec'd. "Your reservation was made through Booking.com on a prepaid rate. Unfortunately, the conditions attached to this rate do not provide for a refund when a stay is shortened after arrival." He went on to blame it on the staff saying he was "sorry (for) the way this was communicated" but his explanation is nonsense. Staff was helpful. Booking.com was helpful. He could issue a refund with the click of a mouse. It was his decision and his alone. Considering the small ask I was making, I feel the way the hotel manager treated us was outrageous. I travel a lot and am accustomed to better service. Is business so bad they have to shake down their customers for a lousy $275?