Extended Stay America Select Suites - Colorado Springs

Gross, would never stay again

1.0

Didn’t eat breakfast

− Dirty, so dirty. Smelled like weed everywhere. Mold in the shower, food splattered on the wall. Dirt and dust all over the floors. Door lock was broke. Blinds didn’t work. Hand prints all over the walls and ceiling. Hair in the sheets. So gross

Gastbeoordeling

1.0

− Despite calling early in the day to inform the hotel of our late arrival time around 12:30am and confirming that our check-in could be completed as long as we arrived by 1am, when we arrived, there was no one at the front desk. We called the late-night number and were told that a staff member was on their way. No one ended up coming despite calling repeatedly. Finally, at 1am, we were informed that an audit was being run on the books, so check-in would not be possible until 1-1.5 hours later. We were told that we would be issued a refund, and we still have not received that refund.

Gastbeoordeling

9.0

I appreciate the location. Working full sized refrigerator and 2 stove burners for cooking.

− Audible car maintenance could be heard right outside my room on the first floor for three days of my seven night stay.

rooms were nasty. filth covered the walls. bed was uncomfortable.

2.0

Worst hotel I’ve ever been in by far

1.0

Absolutely nothing

− Had to wait forever to check in because no one was at the front desk. As soon as you leave the front desk area the entire hotel smells like dogs, cigarettes and filth. The elevator took absolutely forever and when my young son and I got off on our floor a man with a cigarette hanging out of his mouth watched us down the hallway to what room we went into. There were kids screaming in a room in our hallway and the room itself was old and gross and bare. About a step above a prison cell. We immediately checked out. The man with long hair at the front desk also had extremely string and offensive BO.