Resting Pods - ZzzleepandGo VCE Venice Airport

Gastbeoordeling

2.0

To whom it may concern, My stay at Zzzleepandgo Venezia Airport was unpleasant due to the following reasons: 1. The door code didn’t work at all, even after I called Zzzleepandgo customer service multiple times. Toni provided me with the original password, which didn’t work, and then an updated password, which also didn’t work. As a result, I couldn’t leave the sleeping pod to go to the toilet. Each time I needed to leave the pod for emergencies such as using the toilet or brushing my teeth, I had to call Toni to open the door remotely, incurring international calling charges multiple times. Very bad! 2. The WiFi didn’t work despite being given a password and then a renewed password from Toni. The WiFi didn’t work at the sleeping pod. 3. There was no air conditioning in the sleeping pod. It was warm before midnight but cold after midnight due to Venice's weather conditions. I developed a cold because I fell asleep before midnight and didn’t have sufficient covers. Very frustrating and disappointing, indeed. I request a refund and compensation.

Low expectations required

6.0

It was a pod. The bed was like a doctor’s exam table. Same type of paper covering. Ventilator, no air conditioning.

Gastbeoordeling

2.0

To whom it may concern, My stay at Zzzleepandgo Venezia Airport was unpleasant due to the following reasons: 1. The door code didn’t work at all, even after I called Zzzleepandgo customer service multiple times. Toni provided me with the original password, which didn’t work, and then an updated password, which also didn’t work. As a result, I couldn’t leave the sleeping pod to go to the toilet. Each time I needed to leave the pod for emergencies such as using the toilet or brushing my teeth, I had to call Toni to open the door remotely, incurring international calling charges multiple times. Very bad! 2. The WiFi didn’t work despite being given a password and then a renewed password from Toni. The WiFi didn’t work at the sleeping pod. 3. There was no air conditioning in the sleeping pod. It was warm before midnight but cold after midnight due to Venice's weather conditions. I developed a cold because I fell asleep before midnight and didn’t have sufficient covers. Very frustrating and disappointing, indeed. I request a refund and compensation.

Gastbeoordeling

6.0

The website says for Venice airport zzz rooms that it’s just a room (perfect!) and that public washrooms and showers are available (great!), HOWEVER… washrooms yes, public/ for rent showers..after a long hot summers day of exploring the city and travelling to Venice NO SHOWERS IN THE AIRPORT, this a serious mistake they made on the website. I had a few questions for “Sara” who messaged me on whats app and she was extremely rude saying I shouldn’t be so “nit picky” and it is what it is, denying the screenshots from their website provided. I asked for assistance when it came to the code to get in, I ended up figuring out on my own to put # after the code, as it was not mentioned until later. Extremely unfriendly and the worst customer service. She also told me to use airport wifi, instead of the one included, which again I found on my own, ( airport wifi cuts out after a few minutes). The room also smelled like chemicals and I had several people try and enter my room and someone banging on my door in the middle of the night, I woke up and almost stepped on a lady because she slept directly in front of the room doors. Also the airport is full and cleaners and other passengers, and people trying to gain access throughout the night with a beeping code and door turning. can make it tricky to sleep. Also as a single woman traveller there is an added fear with the repeated attempts to get in. I’ve stayed at a number of other hotels and rooms and this was by far the most stressful.

Gastbeoordeling

4.0

Convenient and secure. but bed was uncomfortable and the checkin screen didn't work. To their credit, when I contacted them thru Whatsapp they replied almost immediately and were helpful. The bed mattress cover was torn and it was covered in a disposable sheet that didn't stay in place. No blanket, and built in pillow was too firm and thick. Bathroom was the airport bathroom about 100 feet away in the ticketing area.

Needs maintenance

2.0

Aircon didnt work, touch screen do gain access didnt work. The customer service line was helpful when they eventually picked up. Would have been basic, but fine if everything had worked