THE Hotel MASA Almirante LISBON Stylish

Gastbeoordeling

2.0

− Unfortunately, our stay at this hotel left us with a disappointing impression. Upon check-in, we were given a room with an unpleasant smell. After contacting the staff, we were moved to another room, and we appreciate their assistance with this. However, another unpleasant situation occurred later that evening. At around 11:00 PM, when we had already gone to bed, we suddenly heard an extremely loud banging noise coming from the floor above. The noise was so loud and unexpected that it genuinely frightened us. At first, we even thought that something had collapsed. As we were later told, cleaning work was being carried out on the upper floor. Heavy items and rubbish were being moved and transported using the elevator, causing considerable noise. The most frustrating part was that the noise continued even after midnight, despite us complaining three times. We contacted the reception desk and also spoke directly to the employee carrying out the work. Unfortunately, nothing changed, and the noise continued. We completely understand that cleaning and maintenance work are necessary, but we believe that carrying out such noisy activities late at night, when guests are trying to rest, is unacceptable. What makes the situation even more disappointing is that the issue was not resolved despite our repeated complaints. As a result, instead of a peaceful night’s rest, we experienced a sleepless night and were left with a very negative impression of our stay. Unfortunately, I cannot recommend this hotel. I hope the management takes situations like this seriously and shows greater consideration for the comfort and rest of its guests.

Todo perfecto excepto el parking

8.0

Muy buen sitio aunque con mucho tráfico

− El parking es estrechisimo y el coche roza el paragolpe al entrar por qué tiene mucha pendiente la cuesta, llevo un i30n de serie y lo roce por abajo

Gastbeoordeling

3.0

Localização

− Chuveiro antigo Paredes sujas e desgastadas Moveis sujos Lençóis com manchas

Gastbeoordeling

10.0

Frokosten var veldig bra, hyggelige personalet og hotellet ligger veldig sentralt til det meste 😊

− Badet var jeg litt misfornøyd med . Badekaret ser ut som det blir tett og lukter litt fra doen og gammel dobørste som luktet fra.

Gastbeoordeling

2.0

The location!! Right by Metro station so easy to get around.

− We arrived early and let the Hotel know days before arrival and they were going to try their best to get us in early. When we arrived at 1100 the unfriendly desk clerks were rude, and stated their was nothing they could do. We sat their in the lobby as we were on an overnight flight and had not slept for almost 24 hours. We got in at 1415, but only when we asked. It was definitely not customer friendly. The room was ok, but ild and dated. The white chair was grey from being dirty, the drape had brown stains on it, and in the corner looked like mold. It was judt not a customer service friendly place. I would skip this one even for price. My reservation stated it would have city view and I had view of the buildings across the street. Lol.