Holiday Inn Express Singapore Serangoon by IHG

Very clean room & hotel with very helpful staff offering excellent value for money.

9.0

Very clean room with good bathroom. Staff were very helpful and the included breakfast offered a comprehensive variety of food. Hotel was very convenient to 'Little India'.

− Our room overlooked a busy road and there was some noise in the night. A little more central to all the tourist attractions would have been nice.

I am very disappointed with this hotel. I paid a premium rate that was almost equivalent to what I would pay for a 5-sta

1.0

Location

− Noise

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10.0

Location

− Breakfast not much choice

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9.0

Well attended, clean, great breakfast

− Room a bit small, but still comfortable

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7.0

Check in process was very pleasant

− Breakfast menu didn't cover for whole range. It was only with Western and Chinese

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2.0

− The room was not clean, and even after I complained and was moved to another room, the carpet was still full of hair and the floor was still dirty, even after housekeeping came in the morning. Additionally, even if guests are allowed to refill their water bottles from the tap, the hotel should at least provide one bottle of drinking water in the room. There was also no Dove conditioner or body wash provided. Overall, the hotel feels poorly maintained and definitely does not meet the standards of a 4-star hotel. The experience was disappointing, and the hotel is simply not worth the price.