Relax Suites Extended Stay - La Mirada

I am very dissatisfied with my experience despite confirming and paying for early check-in, I was denied upon arrival; t

1.0

The only thing good about it, HONESTLY nothing..

− would like to formally express my dissatisfaction with my recent experience. To begin, I called both the day before and the morning of my check-in to confirm whether early check-in would be available. I was informed that it would be, for an additional fee, which I agreed to and paid. However, upon arrival, I was denied early check-in despite this prior confirmation. Additionally, the condition of the property was unacceptable. The hallway had a strong, unpleasant odor, and the staff member on duty that morning provided poor and unprofessional customer service. Furthermore, I was asked to switch rooms because my originally assigned room was not ready. The second room I was given was in extremely poor condition it contained dirty towels left on the rack, visible stains on the bed and headboard, and lacked basic necessities such as toilet paper and clean towels. Overall, the cleanliness standards and level of service were far below expectations. Housekeeping procedures clearly need improvement, and front desk staff would benefit from additional training in professionalism and customer service. Based on this experience, I would not recommend staying at this property.

DO NOT GO HERE COCKROACH INFESTED

1.0

Nothing was clean cockroach infested smells bad stains everywhere

− There’s everything wrong with this place beds are not clean staff is not helpful rooms smell bad stains everywhere u go the rooms are infested with cockroaches rooms are ugly old and smelly would never in my life go here agin I do not even stay the full two days I left the next day it’s disgusting worst hotel ever

Recensione ospite

2.0

− Roaches