Furama RiverFront

Good location, friendly staff, nice bar and AMAZING BREAKFAST

7.0

Good size rooms. Amazing breakfast.

− 25 hr noise from lift shaft and very small window from room 1839

Disappointed and dirty

2.0

We booked the deluxe room. We did not receive this. Upon arrival we were told we only had 2 single beds for my 3 children between two rooms that should have been next to each other. They expected us to share the king size bed between three. They told us they would add a camp bed but would have to move our room. We had to pay more for this and we weren’t told this would be a down grade. The rooms were awful, dirty, musty and mouldy. I complained and we were told they would upgrade us on our return trip as we were holidaying in Australia between visits to Singapore. When we returned from a long flight at what would be 2am for my children, check in took forever even though we were seen straight away - they take FOREVER in the computer assigning rooms. During this time, I reminded the member of staff dealing with us we were promised an upgrade. He assured us we would be upgraded. Eventually upon getting our key cards, we lugged our luggage to our room up their flawed lift system you also have to wait ages for only to find we were given the exact same rooms only on a different floor. Over looking the bins and even more grim than the first stay. I have photos but these wouldn’t highlight the smell! I left my family in one of the rooms and went back to the staff member to explain how unhappy we were. Eventually after a long and very confusing conversation, we were given a key card to an exec suite and told there would be 2 singles, my husband, 8 year old and myself would share the king and a camp bed would be added in the morning. Luckily I checked the room before moving my family and luggage there as there was only one king size bed. I went back to the check in desk and was met with no apology and instead contempt. I explained I wanted to see the manager and told they would be available at 9am leaving us with no option but to sleep in the horrible rooms assigned. Eventually we were given two exec suite which were still dated and not as nice as the original room we booked.

− Everything!!!!!!! The staff at the check in desks weren’t equipped to deal with problems. The hotel needs a good clean and paint and refurb

Recensione ospite

8.0

Location

− None