Hôtel Mercure Marseille Canebière Vieux-Port

Recensione ospite

8.0

Pros: Big room with windows in main area and bathroom | Comfortable bed | Power sockets were in the right places | Free coffee | Right at metro stop (though no lift access) Cons: Area around hotel didn't feel quite as safe - though card access is required to get into the building and security was there | No USB power sockets| No moisturiser | Only one toilet for men and one for women 

Recensione ospite

8.0

Ja

Took €500 for room deposit and haven't refunded

2.0

I hate to give this hotel a 1 star but unfortunately our experience with them after check out has led to this. We arrived on 15 Aug at 11:30pm and were hit with a €500 deposit, after looking back at the booking we realised we missed the T&C about being charged a deposit when we arrived, and being there for 7 days, this is why ours was so high, we had to suck it up and accept we'd made a mistake. Regardless, I have never ever experienced a hotel just taking the money from you rather than just having a card on file in case any money needs to be deducted. We are a couple in our mid 20s and without family members being able to send us the €500 we would have been without any spending money for the remainder of our trip. When we checked out, we did the refund process to get the €500 back, as of course, we left the room in the condition we found it. It has now been almost 6 weeks (checked out on 22 Augut, currently writing this on 28 Sept) and we have not received the money from the hotel. We have called the hotel and they claim it's their French bank, who "sometimes takes up to a month to return money to international accounts", but they're more than happy to immediately take money from you with no month waiting time. It seems completely unfeasible that an international chain of hotels cannot handle payments to international bank accounts, and it's really not good enough. We are now in debt to the family members who gave us the €500 and just want it back, please!!

Recensione ospite

6.0

Accessibility great But the whole city in that area is a bit d

Fine hotel with central location

10.0

This is a fine hotel in the Vieux Port area, only a few hundred metres from the actual port. Dog friendly, dogs allowed in the breakfast area. Good standard breakfast. If you come by car I recommend not to try to drive to the hotel entrance but to the closest parking garage which is only like 200 metres walking distance away.

Recensione ospite

10.0

i have no complain at at during my stay ☺️ the staff are so friendly, the room was clean.