Nianna Coral Bay Luxurious Townhouse- 3

Pool view

8.0

Overall stay was good, staff was pleasant. The place can use a little refreshing, nothing a little painting won't fix. Good location beautiful view from the pool and patios to see the sea.shops and restaurants close by.

Guest review

2.0

They are beyond unprofessional. I double checked 2x to make sure that the place and decorations I ordered would be ready for our arrival and they agreed that we were set. When we arrived, we had to sit outside of the house for over an hour. There was no security or staff at the location while we were waiting. No one was replying to my messages. They also have these cats at the location that kept trying to take our food. It was already way too hot for that. When I finally spoke to the female owner she was so rude telling me about how she is 75 and retired so it’s not her problem. Despite us not being able to check in until 5, the male owner refused to contact us as he was “out of the country” and instructed his employees to “kick us out if we didn’t pay a cleaning fee” according to them. So we requested a refund (did not even enter the property at this point) and all we got was attitude and them treating us like we were at fault for something. So then I said we won’t be paying a cleaning fee until the male owner will speak to us. Despite them agreeing to that, they sent the security (which was no where to be found earlier) to come demand that we pay this fee. We explained the situation to the security and he completely understood our frustration and left without collecting the fee. So much transpired since then but in summary, I've been getting verbally attacked by this owner since this day. Im already back home...

Guest review

10.0

Felt like home away from home.

Guest review

10.0

Property was gated. Staff was very professional & friendly

Guest review

6.0

The management was horrible, did not conduct in a professional manner, also even though the location was ideal, very disappointed on the service received and the fact that after spending so much money, I was not even allowed a guest which I had to pay an additional overpriced fee.

Guest review

10.0

Neena was extremely communicative and quick to respond to any questions I had, which made the experience seamless. The property was spotless and conveniently located, making it easy to explore Montego Bay. The rooms were spacious and well-equipped with all the amenities needed for a comfortable stay. Highly recommend!