Hotel Trio Healdsburg

Not Marriot quality

6.0

This is the worst Marriot I have stayed in. Repairs needed in the bathroom and in the pool. The pool towels were ratty and stained which was unpleasant. The breakfast was fine, but in the middle of the summer I was surprised no melon. It was a weekday. They had warm food, but no pancakes or waffles. 25 minute walk to downtown for all of the restaurants, but they offer a free shuttle too. It’s not that it was terrible, but nothing like the quality I expect when I pay Marriot prices.

Guest review

9.0

− Bathroom lighting a bit dim.

Very pleased. Would recommend

9.0

Clean and friendly environment

− Needs more balcony rooms

I won’t be staying there again at those prices

6.0

Efficient check in and decent breakfast

− Way way way overpriced for what I got.

Guest review

10.0

The entire experience is not more not less what a good hotel should be. Everything is consistently well done.

Poor Service and Disengenous Management - Claims that they engaged with me (they did not)

2.0

We're Marriott Lifetime Gold Elites and booked two nights at the Hotel. Upon check-in, we asked for verification of the Destination Amenity Fee, and we were told that the items listed on Marriott.com's website would not be provided by the hotel; and, that the fee would be charged regardless. This fee included a $27 food and beverage credit that we were not able to use at the property. Additionally, the hotel shuttle DOES NOT run to local wineries, and the hotel DOES NOT provide Bonvoy Elites complimentary wine tastings (On that, we learned it's only if a third-party winery wishes to come on site to provide tastings). The hotel's staff all had incomplete and conflicting messaging. Later, after contacting Marriott corporate, the hotel claimed that it had contacted me regarding this scenario, and I had agreed that "all was well"; which was not the case. I never engaged in any conversation by phone or with the staff after check-in. The hotel does not provide services and amenities as advertised on Marriott.com's website and I would not recommend booking here, as there are other properties in Healdsburg that provide great accommodations and service (like the Healdsburg Inn right down the street).