Museum Residence Oxford♡

Not as advertised - poor AirBnb at best

4.0

Firstly, check in details arrive on the morning of your trip. Our Entrance was down a side alley that leads to a slots bar and cab office. Called the number is advise we were earlier that the 3pm check in time (as per the details on this website when booking) to be told not a problem room is ready, arrived to be told by the cleaner check in was 3.30 and room was clearly not ready, she very kindly allowed us to place our cases in the room so we could go out. When we returned later, we found the room to be extremely tiny with the smallest double bed (although comfortable) not really large enough for a couple. Very clean and it was a nice surprise to have find we had a private kitchen facility. Shower door was very stiff. Not as advertised- no continental breakfast in the shared area. Although there was a coffee machine which frequently ran out of beans/milk and was not replenished until the following day, occasionally a small selection of biscuits. - daily cleaning - our room was not cleaned at all after our arrival. - complementary items not as advertised Room was very warm, air conditioning did work but very noisy. Unable to sleep whist it was on. No windows in bedroom except for a skylight. Skylight could be opened however due to the noise from the cab office and slots bar in the early hours it had to be closed. Lots of noise from other guests returning up the stairs and along the hallways, floorboards definitely need attending to.

Guest review

2.0

The place looked great till I booked what I thought was a hotel and then got the email that explained it was an Airbnb but I was unable to get a refund. I would not have booked if I knew it wasn’t a hotel, so I was annoyed before my stay even started. The room was awful and only had a skylight. Pillows were lumpy and cheap. Bath products were not rituals like the pictures showed. Black mold on the shower sealant. Room had a very bright green light in it that kept waking me up. They did spend money doing the place up but went cheap on toiletries, pillows and bedding. Also no glasses in the room to get a drink. And don’t get me started on the ridiculously long codes you have to enter to get into two doors. If your cell phone dies you are homeless as there is no reception and you can’t call them after 8pm

Great place!

8.0

Our stay was great! Good location close to all the main things in Oxford as well as a great pub right in front of the hotel. The only reason for taking off a star is that our air conditioner made this rumbling vibrating sound the whole time and through the night which woke us up…. But other than that a great place to stay!

Reasonable room, shame about the room temperature.

6.0

Enjoyed the room and adjacent kitchenette facilities. However, the air conditioning unit was not functioning properly and consequently the room was too hot and not comfortable. Opening the roof light was the only way to cool the room to a reasonable temperature. Unfortunately, we had to close the roof light as we were awoken at 03:00 by a group of people shouting and swearing loudly in the courtyard area immediately below our room. It was an unnecessarily restless and uncomfortably hot night.

Gadgets Poor

4.0

Room was ok but TV channels and remote not really any good. No main UK channels Electric blind remote not working

Disappointed

2.0

Very disappointed. Hotel had recently changed hands but not communicated that to guests who had already booked. Had to chase for the entrance code which was supposed to have been provided 72 hours prior. New management were inept sent me the booking details, card details and phone number of another persons booking. I’d paid for breakfast for the two of us. The photos still show a lovely spread of pastries etc but there was nothing. Fine if the new owners don’t want to offer breakfast but you need to at least tell guests who have booked and paid a premium in this premise. Room was fine, comfy bed but outside noise from taxi rank was disturbing. I would not book again or recommend to anyone. Wished I’d stayed out of town instead. Communal areas very unwelcoming, stained carpet, dodgy alleyway. Not at all like the photos!