InboundOut Guest House

An hotel which does not provide what's ordered

4.0

Me and my wife stayed there three nights. Our experience with this hotel is very bad: 1. I made reservation for a suite ("One Double and One Twin Bed", as written in the reservation), but got a simple room with shower room (see the photos). When I complained, the man in charge told me that when publishing "suite" they mean "en-suite" shower and toilette. 2. The address, as appears in the reservation, is 850 Aerodrome. However, our room was in another address, 701 Munyenyiwa. They even didn't notify me about the change... 3. The place where we stayed does not have any public transportation nearby, so in order to go to the town center one depends on the hosts, who are usually not there. 4. The breakfasts on the first and last day were coordinated with me to be served at 7:30. However, nobody came to prepare them and it was only after 9 o'clock that they took us to eat at their other place. By doing so they wasted our time. 5. The "Free WiFi" was very weak all the time and actually didn't function in the whole building. The reason is that the router is located in another building, which serves the staff, so the signal in the guests' building is very very weak.

Alloggio Victoria falls

6.0

La casa si trova in una posizione abbastanza lontana dalle cascate Bisogna sempre prendere un taxi per muoversi La Pulizia viene fatta ogni giorno nelle aree comuni. La colazione è un po' scarsa

Guest review

8.0

Very helpful staff, nice, clean room and comfortable bed. The hosts try very hard to accommodate all your needs, help you with transportation, trips etc. The only drawback was the lack of AC which was needed due to high temperatures. We would gladly pay extra for having working AC in the room.

人生最悪の宿

2.0

8ヶ月前に予約をして、hotels.com からconfirmation を受けたにも関わらず、オーバーブッキング、それも私一人ではなく韓国からの人も同様の被害を受けました。さらに代替のゲストハウスは不清潔でシャワーを浴びることもできず、朝食のプランに入っていたにもかかわらず抜き、翌朝迎えに来る約束もすっぽかし、どうしようもありません。それだけではなく、2泊目3泊目は予約した部屋をキープしていると約束したにもかかわらずこれもウソ。ホテルのオーナーだけでなく、confirmation を発行した hotels.com にも大きな責任があると思っています。今すぐにこのホテルを除外すべきです。少なくとも信用できるホテルのみサイトに掲載していただきたいと思います。

Not what we paid for.

4.0

We arrived 'late' at 8pm and waited for 30 min in front of the gate. We eventually got picked up for an 'upgrade' as owner overbooked property. The place we stayed was lovely, we had breakfast at another place but then were told there that we would be moved every day as Victoria Falls accommodation was fully booked. We had planned to get settled in one place for 3 nights and were left hanging into where we would be moved (third day, we were moved at 11.20 am, waste of a morning really!). Third breakfast was delivered to us. We tend to have breakfast at 7 or 7.30 and go. It arrived at 9.20 with rock solid toast - no doubt leftovers. At all 3 places we stayed in, staff were lovely and accommodating but not what we paid for.

Guest review

6.0

The location was okay,but water system was not good was transferred to a place that was not what i booked online.