The Ritz-Carlton, Koh Samui

Would give a 10 unless the useless beach.

8.0

Staff helpfulness and courtesy. Modern luxurious rooms. Variety of breakfast buffet.

− Useless beach. Difficulty to get around. Requires calling a buggy for almond everywhere.

Incroyable

8.0

חופשה מדהימה, אך תלוי הרכב

9.0

נקי, מרשים, צוות שירותי ומפנק

− התניידות (מחכים זמן רב לעגלת גולף לפעמים) מרחק מהמרכז

Book this!

10.0

The Spa here is an incredible experience! We came 2x in 4 days! Angie & Fon were our massage therapists and they did an amazing job for our couples massages. Dawnii has also been another great person who has provided 5 star service the entire stay. 5 stars. Book this!

Guest review

9.0

The Ritz-Carlton is one of the benchmarks of luxury hospitality, and for that reason, we believe the same high standards should be consistently maintained wherever in the world the brand is represented. Overall, we very much enjoyed our stay. The food was excellent, most of the staff were genuinely kind and welcoming, and our room — especially the private pool — was incredible. On a very positive note, every member of the housekeeping team who looked after our room was absolutely wonderful — incredibly kind, attentive and deserving of five stars. We were also genuinely touched by the beautiful gesture of the hotel offering us two plants to take home. It was unexpected, personal and something we will remember with great affection. The Ritz-Carlton Koh Samui has enormous potential and can absolutely compete with some of the very best luxury resorts on the island. With greater consistency and more rigorous attention to service standards, the overall experience could truly match the level expected from the Ritz-Carlton name.

− However, there were several details that, in our opinion, fell below the standard expected from a Ritz-Carlton. The resort is very large, so getting around by buggy is almost essential. On several occasions, we requested a buggy that simply never arrived. Eventually, we gave up and walked to the restaurant. Of course, walking is not a major issue, but when a transportation service is part of the resort experience, it should be reliable. Another point concerned the behaviour of some children around the pool. We witnessed ice cream being thrown into the pool and pizza being dropped into the water. While the hotel is obviously not directly responsible for the behaviour of its younger guests, we believe the team should intervene more firmly in situations like these and address the parents when behaviour starts affecting the experience of other guests and the resort facilities.

Excellent service

10.0

We were a group of six coworkers who came to dine together at Pak Tai Restaurant, and we were warmly greeted by Khun Beauty, the Restaurant Manager, and her team. Throughout the dinner, Khun Beauty provided excellent and attentive service. She was very mindful of every detail, which made our dining experience even more enjoyable. The food was also fantastic! The Miang Kham, Yam Mamuang with Hoi Shell, and Shrimp Cake are definitely highly recommended. 😋 A special thank you once again to Khun Beauty and the lovely staff member whose name I unfortunately can’t remember. She was the one who explained the menu and took our order — very professional and knowledgeable. 😊 Thank you once again, Beauty! We truly enjoyed our evening and will definitely be coming back. ☺️