Sleepfare

Four Points by Sheraton Cuenca

★★★★★ Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, EC

9.2 guest rating· 1253 reviews

About this hotel

Luxurious Stay at Four Points by Sheraton Cuenca Hotel

Convenience at Your Doorstep

Located within the largest shopping center in the city, Mall del Río, with direct access to over 200 stores, food court, and cinemas. Perfect for avid shoppers and entertainment seekers.

Top-Notch Amenities

Enjoy a comfortable stay in rooms equipped with modern conveniences like air conditioning, 40” LCD TV, and a coffee maker. The hotel also offers 24-hour reception and room service, catering to all your needs.

Relaxation and Recreation

Unwind at the gym on the terrace, take a refreshing dip in the swimming pool overlooking the city, or pamper yourself at the sauna, Turkish bath, and whirlpool. Perfect for rejuvenating after a day of exploration.

Experience the ultimate blend of comfort and convenience at Four Points by Sheraton Cuenca Hotel. Book your stay now for a memorable getaway.

Rooms & rates

Double Room with Two Double Beds

Sleeps 4 · 36 m² · 2× Double bed

  • Desk
  • Air conditioning
  • Private bathroom
  • Coffee/tea maker
  • TV

Suite

Sleeps 4 · 65 m² · Extra-large double bed (Super-king size), Sofa bed

  • Desk
  • Air conditioning
  • Private bathroom
  • Coffee/tea maker
  • TV

Classic Room, 1 King Bed

Sleeps 2 · 31 m² · King bed

  • Desk
  • Private bathroom
  • Bathroom grab bars
  • Portable bathtub seat
  • Lowered electrical outlets in bathroom

Classic Room, 2 Queen Beds

Sleeps 4 · 31 m² · 2× Queen Bed

  • Desk
  • Private bathroom
  • Lowered electrical outlets in bathroom
  • Accessible bathtub
  • Coffee/tea maker

Junior Suite, 1 Bedroom

Sleeps 2 · 70 m² · King bed

  • Desk
  • Private bathroom
  • Lowered electrical outlets in bathroom
  • Accessible bathtub
  • Coffee/tea maker

King Room

Sleeps 3 · 36 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Private bathroom
  • Coffee/tea maker
  • TV

Amenities

  • WiFi available
  • Indoor pool
  • Swimming pool
  • Sauna
  • Fitness center
  • Fitness facilities
  • Free Parking
  • Accessible parking
  • Parking garage
  • Private parking
  • Restaurant
  • Bar
  • Screens / Barriers between staff and guests for safety
  • Air conditioning
Show all 75 amenities
  • Pets allowed
  • Pet basket
  • Pet bowls
  • 24-hour front desk
  • Business center
  • Mobile app for room service
  • Room service
  • 24-hour security
  • Non-smoking rooms
  • Non-smoking throughout
  • Family rooms
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Concierge service
  • Daily housekeeping
  • Delivered food - securely covered
  • Dry cleaning
  • Face masks for guests available
  • Facilities for disabled guests
  • Fax/photocopying
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Fruits
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Heating
  • Higher level toilet
  • Ironing service
  • Key access
  • Key card access
  • Kid meals
  • Kid-friendly buffet
  • Laundry
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Lower bathroom sink
  • Luggage storage
  • Meeting/banquet facilities
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Sanitized tableware & silverware
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Shuttle service
  • Shuttle service (free)
  • Smoke alarms
  • Soundproof rooms
  • Staff adhere to local safety protocols
  • Steam room
  • Terrace
  • Toilet with grab rails
  • Wheelchair accessible
  • Wine/champagne

Location

© OpenStreetMap contributors

Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, EC

Check-in
from 03:00 PM to 12:00 AM
Check-out
until 12:00 PM

What guests say9.21253 reviews

+ Friendly and attentive staff+ Clean and well-maintained facilities+ Varied and tasty breakfast optionsNoise from the surrounding areaSome amenities were lacking or unavailable
Cleanliness8.7
Service10.0
Location8.7
Room Quality8.7
Amenities9.2
Value for Money9.7

Excelente

10.0

Excelente todo. La comida estuvo espectacular.

Todo muy bien.

Jorge Roberto · EC · 2026-07-24

Genial

8.0

Todo estaba perfecto

El parqueo es muy limitado

Mauricio · EC · 2026-07-19

Great

10.0

Near of the mall and coral

Nothing

Karen · EC · 2026-07-07

Great

10.0

The property is very clear

Nothing

Karen · EC · 2026-07-07

Guest review

10.0

Muchas gracias por el excelente servicio tanto del personal como de las instalaciones todo limpio una experiencia inolvidable

Dixiana · US · 2026-07-07

Great hotel.

10.0

Excellent breakfast. Great staff. Excellent cook.

Everything was perfect.

Carlos · US · 2026-07-03

Good to know

Please note there is a service surcharge of USD $1.68 per night per room (includes taxes).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A deposit may be required at the property.

Parking

Free private parking is possible on site (reservation is not needed).

Internet

WiFi is available in all areas and is free of charge.

Pets

Pets are allowed. Charges may be applicable.

Children and extra bed policy

Children of any age are allowed.

Children up to and including 2 years old stay for free when using an available cot.

Children up to and including 11 years old stay for free when using an existing bed.

People no matter the age stay for US$20 per person per night when using an available extra bed.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.