Hilton Garden Inn Louisville Mall Of St. Matthews

Name: Hilton Garden Inn Louisville Mall Of St. Matthews
Address: 400 Sherburn Lane, Louisville, US
Rating: 9.2

★★★ 400 Sherburn Lane, Louisville, US

9.2 guest rating· 413 reviews

About this hotel

Modern Comforts and Convenient Location

This Louisville hotel, located opposite the Mall St. Matthews, offers contemporary rooms with premium amenities like flat-screen HDTVs and free WiFi.

Delicious Dining Options

Indulge in traditional American cuisine at The Garden Grille for breakfast and dinner, complemented by a full-service bar. The on-site market provides snacks and meals 24/7, with in-room dining available for added convenience.

Fitness and Business Facilities

Stay active in the 24-hour fitness center, or make use of the business center's services for work needs. With flexible meeting space and proximity to key attractions like Churchill Downs and the Louisville Slugger Museum, this hotel caters to both leisure and business travelers.

Book now for a memorable stay at Hilton Garden Inn Louisville Mall of St. Matthews!

Rooms & rates

Pick your dates. Prices are live, not cached.

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Sleeps 4 · 38 m² · 2× Queen Bed

Desk
Desk chair
Laptop-friendly workspace
Air conditioning
Private bathroom

2 Queen Beds409 sq feet Internet - WiFi Entertainment - Flat-screen TV with premium channelsFood & Drink - Mini-fridge, microwave, coffee/tea maker, and room service (limited hours)Sleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Iron/ironing board, laptop workspace, and phone; cribs (free) available on requestComfort - Fresh towels (on request), air conditioning, and daily housekeepingAccessibility - Hand-held showerhead, wheelchair-accessible bathroom vanity, phone accessibility kit, lever door handles, grab bar near toilet, low-height counter and sink, wheelchair-width doorways, closed-captioned TV, raised toilet seat height (inches): 36, wheelchair-accessible vanity height (inches): 34, shower grab bar height (inches): 36, wheelchair accessible, low-height door lock, braille signage, roll-in shower width (inches): 50, lowered counter and sink height (inches): 34, roll-in shower, toilet grab bar height (inches): 36, low-height view port in door, raised toilet seat, and wheelchair-accessible doorway width (inches): 36Non-Smoking, pet friendly

Deluxe Room, 1 King Bed, Accessible (Roll-in Shower)

Sleeps 2 · 51 m² · King bed

Desk
Desk chair
Laptop-friendly workspace
Air conditioning
Private bathroom

1 King Bed549 sq feet Internet - WiFi Entertainment - Flat-screen TV with premium channelsFood & Drink - Mini-fridge, microwave, coffee/tea maker, and room service (limited hours)Sleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Free local calls, double sofa bed, and iron/ironing board; cribs (free) available on requestComfort - Fresh towels (on request), air conditioning, and daily housekeepingAccessibility - Hand-held showerhead, wheelchair-accessible bathroom vanity, phone accessibility kit, lever door handles, grab bar near toilet, low-height counter and sink, wheelchair-width doorways, closed-captioned TV, raised toilet seat height (inches): 36, wheelchair-accessible vanity height (inches): 34, shower grab bar height (inches): 36, wheelchair accessible, low-height door lock, braille signage, roll-in shower width (inches): 50, lowered counter and sink height (inches): 34, roll-in shower, toilet grab bar height (inches): 36, low-height view port in door, raised toilet seat, and wheelchair-accessible doorway width (inches): 36Non-Smoking, pet friendly

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Sleeps 4 · 36 m² · 2× Queen Bed

Desk
Desk chair
Laptop-friendly workspace
Air conditioning
Private bathroom

2 Queen Beds409 sq feet Internet - WiFi Entertainment - Flat-screen TV with premium channelsFood & Drink - Mini-fridge, microwave, coffee/tea maker, and room service (limited hours)Sleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Iron/ironing board, laptop workspace, and phone; cribs (free) available on requestComfort - Fresh towels (on request), air conditioning, and daily housekeepingAccessibility - Wheelchair-accessible doorway width (inches): 36, portable bathtub seat, raised toilet seat height (inches): 36, wheelchair-accessible bathroom vanity, bathtub grab bar height (inches): 36, closed-captioned TV, bathroom grab bars, wheelchair-accessible vanity height (inches): 34, lowered counter and sink height (inches): 34, visual fire alarm, phone accessibility kit, raised toilet seat, braille signage, low-height door lock, hand-held showerhead, low-height counter and sink, wheelchair-width doorways, toilet grab bar height (inches): 36, low-height view port in door, wheelchair accessible, doorbell and phone notification, lever door handles, and accessible bathtubNon-Smoking, pet friendly

Suite, 1 King Bed with Sofa bed, Accessible (Mobility & Hearing, Roll-in Shower)

Sleeps 4 · 45 m² · King bed, Sofa bed

Desk
Desk chair
Laptop-friendly workspace
Air conditioning
Private bathroom

1 King Bed and 1 Double Sofa Bed484 sq feet Layout - Bedroom and sitting areaInternet - WiFi Entertainment - Flat-screen TV with premium channelsFood & Drink - Mini-fridge, microwave, coffee/tea maker, and room service (limited hours)Sleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Free local calls, double sofa bed, and iron/ironing board; cribs (free) available on requestComfort - Fresh towels (on request), air conditioning, and daily housekeepingAccessibility - Wheelchair-accessible vanity height (inches): 34, bathroom grab bars, lowered counter and sink height (inches): 34, low-height view port in door, raised toilet seat height (inches): 36, wheelchair-accessible bathroom vanity, raised toilet seat, roll-in shower width (inches): 50, wheelchair-accessible doorway width (inches): 36, lever door handles, doorbell and phone notification, toilet grab bar height (inches): 36, visual fire alarm, hand-held showerhead, low-height counter and sink, closed-captioned TV, braille signage, shower grab bar height (inches): 36, low-height door lock, wheelchair accessible, wheelchair-width doorways, phone accessibility kit, and roll-in showerNon-Smoking, pet friendly

Room, 1 King Bed, Accessible (Hearing)

Sleeps 2 · 34 m² · King bed

Desk
Desk chair
Laptop-friendly workspace
Air conditioning
Private bathroom

1 King Bed364 sq feet Internet - WiFi Entertainment - Flat-screen TV with premium channelsFood & Drink - Mini-fridge, microwave, coffee/tea maker, and room service (limited hours)Sleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Iron/ironing board, laptop workspace, and phone; cribs (free) available on requestComfort - Fresh towels (on request), air conditioning, and daily housekeepingAccessibility - Visual fire alarmNon-Smoking, pet friendly

Room, 2 Queen Beds, Accessible, Bathtub

Sleeps 4 · 38 m² · 2× Queen Bed

Desk
Desk chair
Laptop-friendly workspace
Air conditioning
Private bathroom

2 Queen Beds409 sq feet Internet - WiFi Entertainment - Flat-screen TV with premium channelsFood & Drink - Mini-fridge, microwave, coffee/tea maker, and room service (limited hours)Sleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Iron/ironing board, laptop workspace, and phone; cribs (free) available on requestComfort - Fresh towels (on request), air conditioning, and daily housekeepingAccessibility - Lever door handles, low-height counter and sink, wheelchair-accessible doorway width (inches): 36, closed-captioned TV, braille signage, bathtub grab bar height (inches): 36, raised toilet seat height (inches): 36, raised toilet seat, accessible bathtub, wheelchair-accessible bathroom vanity, grab bar in bathtub, toilet grab bar height (inches): 36, phone accessibility kit, low-height view port in door, wheelchair-width doorways, wheelchair accessible, low-height door lock, wheelchair-accessible vanity height (inches): 34, lowered counter and sink height (inches): 34, and portable bathtub seatNon-Smoking, pet friendly

Junior Suite, 1 King Bed with Sofa bed

Sleeps 4 · 45 m² · King bed, Sofa bed

Desk
Desk chair
Laptop-friendly workspace
Air conditioning
Private bathroom

1 King Bed and 1 Double Sofa Bed481 sq feet Layout - Bedroom and sitting areaInternet - WiFi Entertainment - Flat-screen TV with premium channelsFood & Drink - Mini-fridge, microwave, coffee/tea maker, and room service (limited hours)Sleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Free local calls, double sofa bed, and iron/ironing board; cribs (free) available on requestComfort - Fresh towels (on request), air conditioning, and daily housekeepingAccessibility - Braille signageNon-Smoking, pet friendly

Room, 2 Queen Beds, Accessible (Hearing)

Sleeps 4 · 36 m² · 2× Queen Bed

Desk
Desk chair
Laptop-friendly workspace
Air conditioning
Private bathroom

King Room

Sleeps 2 · 34 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Private bathroom
Coffee/tea maker
TV

This room includes a work desk with an ergonomic chair and a private bathroom with a hairdryer and free bath amenities.

Deluxe King Room

Sleeps 2 · 51 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Private bathroom
Coffee/tea maker
TV

This room features a sofa bed, along with a work desk with an ergonomic chair.

Amenities

Free WiFi
Heated pool
Indoor pool
Swimming pool
Fitness center
Accessible parking
Parking
Breakfast in the room
Breakfast takeaway containers
Restaurant
Bar
Screens / Barriers between staff and guests for safety
Air conditioning
Pets allowed

Show all 71 amenities

24-hour front desk
Business center
Room service
24-hour security
Non-smoking rooms
Non-smoking throughout
ATM/cash machine on site
Auditory guidance
Cashless payment available
CCTV in common areas
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Daily housekeeping
Delivered food - securely covered
Designated smoking area
Electric vehicle charging station
Emergency cord in bathroom
Express check-in/check-out
Face masks for guests available
Facilities for disabled guests
Fax/photocopying
Fire extinguishers
First aid kit available
Fruits
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Heating
Higher level toilet
Key card access
Kid meals
Laundry
Laundry washed per local authority guidelines
Lift / Elevator
Lower bathroom sink
Luggage storage
Meeting/banquet facilities
Minimarket on site
Outdoor furniture
Physical distancing in dining areas
Physical distancing rules followed
Private check-in/check-out
Process in place to check health of guests
Safety deposit box
Sanitized tableware & silverware
Security alarm
Shared lounge/TV area
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Terrace
Toilet with grab rails
Vending machine - drinks
Vending machine - snacks
Wheelchair accessible
Wine/champagne

Location

400 Sherburn Lane, Louisville, US

Check-in: from 03:00 PM to 12:00 AM
Check-out: until 12:00 PM

What guests say9.2413 reviews

+ Location+ Cleanliness+ Friendly staff− Breakfast quality− Service speed− Elevator issues

Cleanliness8.8

Service9.8

Location10.0

Room Quality8.8

Amenities9.3

Value for Money8.8

We wont stay again, but we did really like the bartender
3.0
The bartender was excellent
− The AC was off in all the rooms, it was humid and damp. There was a smell due to it being damp and hot when we got in the room. We thought the AC was broken in the first room so we requested a second room but it was just as hot, they had them all turned off. The elevator was sketchy, one side of the elevator was all the way out of service. That doesn’t give you good feelings about the second side. For all this the price of the room was astronomical.
Michele · US · 2026-07-23

Beware: Car Break-ins / NO Security / Broken Elevators
2.0
I rarely leave negative reviews, but my experience at the Hilton Garden Inn in Louisville, KY left me extremely disappointed. I frequently stay at Hilton properties because of the customer service and consistency I expect from the brand. During my stay, my vehicle was broken into overnight while parked on the hotel property. While the break-in itself may not have been within the hotel’s control, the way the situation was handled by the front desk staff and management was absolutely horrible and an even bigger disappointment. I was immediately met with a complete lack of empathy, concern, or urgency from the front desk. There was no initial apology, no acknowledgment of how stressful and violating it feels to discover your vehicle has been broken into while staying at a hotel, and no attempt to offer assistance or support. They simply handed me a broom, dustpan, and garage bag to go and clean up my truck. It wasn’t until I directly confronted Tracy, “the manager” about their response that I finally received what felt like a reluctant apology and an after-thought to help clean up the mess. The hotel had zero security cameras despite a reputation for car burglaries, I got stuck in their elevator trying to leave (which have been broken for over 5 months according to the reviews) which only added to the sense that guest safety and maintenance are not priorities. There was no effort to make the situation right in any meaningful way, no proactive communication, and no indication that customer care was a priority. Even a simple expression of concern, assistance cleaning up the broken glass from my vehicle, or a gesture of goodwill would have gone a long way. Hospitality is about more than providing a room for the night—it’s about how guests are treated when things go wrong. Unfortunately, this experience demonstrated a serious failure in customer service and guest relations. I understand that hotels cannot prevent every criminal act, but guests should reasonably expect professionalism, compassion, and support from staff when they become victims of one. Based on this experience, I cannot recommend this property and would strongly encourage others to consider whether this is the level of service they expect from the Hilton brand.
jeremyaK3283ZV · 2026-07-15

Lackluster experience
6.0
We stayed here during Run 4 the Roses, the largest girls basketball tournament in the country and a mandatory Stay-to-Play event. Given the size of the event and the number of traveling families, I expected a much better experience. Cons: - I completed digital check-in the day before and pre-selected our room in the Hilton app. When I received our digital key on arrival day, we had been assigned a completely different room on a different floor. The front desk simply stated that room selection is "never 100% guaranteed" and there was nothing they could do. If that's the case, there should be a clear disclaimer during the room selection process instead of giving guests the impression that their selection will be honored. - One of the two elevators was out of service for our entire stay. Based on other guest reviews, it appears this has been an ongoing issue for months. - The remaining elevator had its own problems. Several buttons didn't illuminate, and the lobby button barely worked. The first time we returned to the hotel, we couldn't get the lobby button to respond and ended up riding to the second floor and walking down the stairs. When we reported it, staff already knew about the issue and explained that you have to press the button hard in the lower left corner. If management is aware of this, why isn't there a sign posted or guests informed at check-in? - At approximately 6:00 a.m. on our first morning, the HVAC system suddenly began blowing hot air, filling the room with the strong smell of burning dust and plastic. It woke everyone in the room because we genuinely thought there was a fire. The thermostat was set to 67 degrees, so there was no reason for the heat to come on in July. - We arrived on Thursday and our room wasn't serviced until Sunday, despite staying until Tuesday. When we called to request towels and toilet paper, we were told housekeeping was short-staffed and someone would bring them within 30 minutes. Three hours later, after multiple unanswered calls to both Guest Services and Housekeeping, we had to go to the lobby ourselves to get clean towels. - The room appeared to have been partially renovated by cutting away the carpet everywhere except under the beds and replacing it with peel-and-stick flooring. Several of the tiles were bowed and uneven, making the room feel unfinished. - The hotel charges a daily parking fee, yet no one asked whether we even had a vehicle, what we were driving, or for a license plate number. It makes the parking fee feel like an automatic charge rather than one tied to actually using the parking lot. Pros: - The hotel was generally clean. - The guest laundry facilities worked well. - The pool was open and functional, although the water was colder than expected. - The location is convenient, with two malls and plenty of restaurants nearby. Overall, this stay fell well below expectations, especially during one of the busiest weekends of the year when so many families are required to stay at participating hotels. Staffing shortages can happen, but poor communication, ongoing maintenance issues, and basic service failures made for a frustrating experience.
alshnicole · 2026-07-14

Elevators don't work- they let wheelchair bound woman in anyway!
2.0
Tried to go down in the elevator to the first floor at about 1 AM but was unable to get the button to the first floor to work! The other elevator was out of order. After trying for like 10 minutes I gave up and took the elevator to the second floor then took the stairs from there. When I got downstairs I informed the manager on duty that the button for the first floor wasn't working. He said "yeah that happens all the time. Please go to the website written on the paper posted in the elevator and leave a complaint because the people who own the hotel won't fix it." What the hell? My mom who is also in the hotel is in a wheelchair. They saw her come in. How is she supposed to get out of the hotel?! Is this even legal??? I've attached photos of the out of order elevator sign and the multiple paragraph sign in the one functional elevator explaining that the button to the first floor doesn't always work! These guys should be sued! (Also posted on Google.)
joshgM6902IY · 2026-07-01

Good to know

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A deposit may be required at the property.

›Internet

WiFi is available in all areas and is free of charge.

›Pets

Pets are allowed. Charges may be applicable.

›Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

›Children and extra bed policy

Children of any age are allowed.

Children up to and including 3 years old stay for free when using an available cot.

Children up to and including 17 years old stay for free when using an existing bed.

You haven't added any extra beds.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

›Parking

Public parking is possible on site (reservation is not needed) and costs USD 3.87 per day.

Hilton Garden Inn Louisville Mall Of St. Matthews♡