Full payment for all bookings will be charged at the time of booking. All major credit and debit cards are accepted, excluding American Express.
All bookings will include a temporary membership fee per person per night. Full existing members of Hosteling Scotland and HI using these channels are not entitled to a membership refund.
Individual reservations up to 9 people can be canceled free of charge until 3 days before the arrival date. If canceled within the 3 days before the arrival, 100% of the total price will be charged.
When booking for 10 people or more, different policies and additional supplements may apply. For stays of more than 8 weeks (57 days or more) 20% of total cost, for stays of 8–4 weeks (56–29 days) 55% of total cost, and for stays of 4–0 weeks (28–0 day) 100% of total cost.
Should guests be entitled to a refund or partial refund, please note that these are processed by Hosteling Scotland National Office, Stirling. It may take 7 to 10 working days from the date of the cancelation request for the refund to be processed back onto the original card used.