Suburban Studios Mentor - Cleveland Northeast♡

The worst place I have ever stayed.

1.0

Nothing. It was all around a terrible experience. I will actually think twice about going through booking.com again. I am surprised they they use such an awful place as a choice.

− It smelled horribly of cat urine. I have no idea when it was the last cleaned. The room was infested with gnats. They were everywhere. You could not go to the bathroom with out getting swarmed. We slept with the light on in our clothes on top of the covers.

Terrible experience. It was disgusting.

1.0

There was no breakfast

− They cancelled my reservation prior to check in. The front desk, Tye, was zero help and didn't care at all. I ended up sharing a room with family also traveling. The room smelled horribly of cat urine and was infested with gnats. You couldn't go to the bathroom without being swarmed.

you get what you pay for

4.0

the beds were alright and decent pricing

− i found a acid wrapper and a random contact when i entered my room it looked nothing like the images no working stove no remote and bad water pressure and some lights didnt work and it smelled like ciggerate smoke

We ended up leaving

1.0

The staff offered a refund .

− The room was filthy . Broken chair Moldy unplugged refrigerator. Thick dust and grime on ac vents . Broken toilet outside the door . Dirty dust ruffle .

It was ok just for an overnight stay

3.0

For an overnight stay it provided a bed to sleep in. Did have a full refrigerator, microwave, and 2 burner hot plate. Free wi-fi.

− One very soft pillow for a queen sized bed. No towels in the bathroom, only a bath mat and a washrag. Sink was full of grease or black paint. Mattress was soft. No carpet - tile floors

Deceptive experience.

3.0

The location was awesome. Easy to find, although there were a lot of potholes in the entrance. We had to ask for toilet paper, clean linen and towels and we were prompt helped. Parking was easy and WFi worked ok.

− When we arrived and opened the room door, we immediately noticed that the room was very dirty. There was hair all over the floor, including in the bathroom. Behind the toilet there were pieces of used toilet paper, dirt, and more hair. When we removed part of the bedding cover, the bed sheets were dirty and covered with body hair and hair strands, along with some black stains. The room was also missing a complete set of towels. We had to go to the front desk multiple times to ask for towels, clean sheets, and even toilet paper because there was none available in the room. The cleanliness both inside and outside the property was unacceptable. Unfortunately, this was nowhere near the standard expected for the price we paid. I booked this hotel through Booking.com because I trusted the platform and expected a certain level of quality and cleanliness. Honestly, I felt misled and extremely disappointed by this experience. I most likely will not return and I will be more careful now when book through Booking.com too.