Alton Apartments♡

Disappointing

4.0

When I asked the staff for towels for the bathroom and the kitchen, a man kindly provided them to me on a daily basis.

− I arrived in Bradford at 4 PM on a rainy Sunday, without receiving any instructions on how to enter the flat. Fortunately, a kind gay that was in the street phoned the staff member and informed me that my accommodation had been changed to a different location on the opposite side of the city. I had booked to stay near the university, but the new accommodation is about a 30-minute walk away. Later, I received all the necessary codes to access the flat. The accommodation includes an internal kitchen, but the fridge is very noisy, and the curtains do not block out light during the night. I was only provided with the Wi-Fi password two days after my arrival. Additionally, the TV remote control did not work at all.

Alton Apartment not exist, it was closed more than 6 months.

1.0

This property doesn’t exist , was fake, and I spoke to Mohamed who is expected to belong in the house manager, but his not. I told him I want refund and cancellation cost and taxi fee paid. This person called me when I was in train to Bradford to cancel my booking and told me it was unforeseen and unfortunately no room available what is fraud because this building closed more than 6 months. I have all his records with me from call to text message. This was the second time that you let me down. I have to go to find another place to stay. I want refund with cancellation cost of £43.12, Taxi £18.00 and £86.24 for 2 nights, TOTAL £147.37. If not, we will see in court, I have all evidence and witness to take in court. I am not happy with this case because I am very upset and disappointed. I look forward to hearing back from you soon as possible. Many thanks, Elias Alvarenga

Bad

1.0

− Double booked and no advice of this then mobile telephone number then asking for details to send refund dodgy I phoned them only to get reply text only no answer from number given booked elsewhere. bad taste for customer

Guest review

2.0

The customer service was excellent but the facility is not to my taste

My stay was a very short hours but I enjoyed

5.0

I love the property it was very clean place

− I like the bathroom it was very clean and toilet ,it was very cold you need to put extra blanket or lives the instruction of how to switch on the heat ,and the tv remote was not working.

Bad

1.0