Sleepfare

Andaz Mayakoba a Concep by Hyatt - All inclusive

★★★★★ Carretera Federal Cancun, Playa del Carmen, MX

9.3 guest rating· 75 reviews

About this hotel

Experience paradise at Andaz Mayakoba, where luxury meets relaxation in beautiful Playa del Carmen.

Indulgent Spa Treatments

Rejuvenate your senses at our spa, offering an array of massages, body treatments, and facials designed to pamper you completely.

Exclusive Dining Options

Savor culinary delights at Cocina Milagro, our poolside restaurant, or enjoy room service for a cozy night in. With all-inclusive meals and beverages, satisfy your cravings without a worry.

Refreshing Amenities

Take a dip in one of our two outdoor pools or relax on the private beach with a refreshing drink from the beach bar. With complimentary internet access and babysitting services, we cater to your every need.

Don't miss your chance to unwind in this tropical oasis; book your stay today!

Rooms & rates

Pick your dates. Prices are live, not cached.

Lagoon View Double

Sleeps 4 · 50 m²

<p><strong>2 Double Beds</strong></p><p>538-sq-foot soundproofed room, balcony/patio with lagoon views </p><br/><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)</p><p><b>Sleep</b> - Premium bedding </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Free international calls, safe, and free newspaper; free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Grab bar near toilet</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, bed sheets not available</p><p>Non-Smoking, pet friendly</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Double Beach Area

Sleeps 4 · 43 m²

<p><strong>2 Double Beds</strong></p><p>463-sq-foot soundproofed room, balcony/patio with garden views </p><br/><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)</p><p><b>Sleep</b> - Premium bedding </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Free international calls, safe, and free newspaper; free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Grab bar near toilet</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, bed sheets not available</p><p>Non-Smoking, pet friendly</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

King Beach Area

Sleeps 3 · 50 m²

<p><strong>1 King Bed</strong></p><p>538-sq-foot soundproofed room, balcony/patio with garden views </p><br/><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)</p><p><b>Sleep</b> - Premium bedding </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Grab bar near toilet</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, bed sheets not available</p><p>Non-Smoking, pet friendly</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Beach Front Studio

Sleeps 3 · 66 m²

<p><strong>1 King Bed</strong></p><p>710-sq-foot soundproofed room, balcony/patio with ocean views </p><br/><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)</p><p><b>Sleep</b> - Premium bedding </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Grab bar near toilet</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, bed sheets not available</p><p>Non-Smoking, pet friendly</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Ocean View Studio

Sleeps 3 · 66 m²

<p><strong>1 King Bed</strong></p><p>710-sq-foot soundproofed room, balcony/patio with ocean views </p><br/><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)</p><p><b>Sleep</b> - Premium bedding </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Grab bar near toilet</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, bed sheets not available</p><p>Non-Smoking, pet friendly</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Lagoon View Suite

Sleeps 4 · 100 m²

<p><strong>1 King Bed</strong></p><p>1076-sq-foot soundproofed room, balcony/patio with lagoon views </p><br/><p><b>Layout</b> - Separate sitting area</p><p><b>Relax</b> - Private plunge pool; in-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)</p><p><b>Sleep</b> - Premium bedding </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Grab bar near toilet</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, bed sheets not available</p><p>Non-Smoking, pet friendly</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Beach Front Suite

Sleeps 4 · 100 m²

<p><strong>1 King Bed</strong></p><p>1076-sq-foot soundproofed room, balcony/patio with ocean views </p><br/><p><b>Layout</b> - Separate sitting area</p><p><b>Relax</b> - Private plunge pool; in-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)</p><p><b>Sleep</b> - Premium bedding </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Grab bar near toilet</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, bed sheets not available</p><p>Non-Smoking, pet friendly</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Andaz Double Bed

Sleeps 4 · 50 m²

<p><strong>2 Double Beds</strong></p><p>538-sq-foot soundproofed room, balcony/patio with garden views </p><br/><p><b>Layout</b> - Bedroom </p><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)</p><p><b>Sleep</b> - Premium bedding </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Free international calls, safe, and free newspaper; free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Grab bar near toilet</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, bed sheets not available</p><p>Non-Smoking, pet friendly</p><p>Room/bed type depends on availability at check-in </p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Beach Front King

Sleeps 3 · 50 m²

<p><strong>1 King Bed</strong></p><p>538-sq-foot soundproofed room, balcony/patio with ocean views </p><br/><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)</p><p><b>Sleep</b> - Premium bedding </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Grab bar near toilet</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, bed sheets not available</p><p>Non-Smoking, pet friendly</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Bi-Level Suite

Sleeps 4 · 174 m²

<p><strong>1 King Bed</strong></p><p>1873-sq-foot soundproofed room, balcony/patio with garden views </p><br/><p><b>Layout</b> - Dining area and sitting area</p><p><b>Relax</b> - Private pool and indoor private hot tub; in-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)</p><p><b>Sleep</b> - Premium bedding </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Grab bar near toilet</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, bed sheets not available</p><p>Non-Smoking, pet friendly</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Amenities

  • Free WiFi
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Free newspapers in lobby
  • Full-service spa
  • Parking (limited spaces)
  • Sauna
  • 24-hour fitness facilities
  • Fitness facilities
  • Free self parking
  • Wheelchair-accessible on-site restaurant
  • Beach sun loungers
  • Beach towels
Show all 68 amenities
  • Beach umbrellas
  • Free beach shuttle
  • On private beach
  • 24-hour front desk
  • Safe-deposit box at front desk
  • At least 80% of all lighting comes from LEDs
  • ATM/banking
  • Ballroom
  • Change of bed sheets (on request)
  • Change of towels (on request)
  • Comprehensive recycling policy
  • Concierge service
  • Couples/private dining
  • Double-glazing on all windows
  • Eco-friendly cleaning products provided
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Ecotours on site
  • Energy-saving switches
  • Express check-in/check-out
  • Express check-out
  • Food and water bowls
  • Free bicycles on site
  • Free wired internet
  • Garden
  • Gated community
  • Grey water recycling system
  • Guest education on local ecosystems and culture
  • Hiking/biking trails nearby
  • Housekeeping on request
  • Humane animal treatment
  • LED light bulbs
  • Locally-owned & organized tours & activities
  • Locally-sourced food on site (80% or more)
  • Luggage storage
  • Meeting rooms
  • Organic food
  • Parasailing nearby
  • Private picnics
  • Proposal/romance packages available
  • Reception hall
  • Sailing nearby
  • Scuba diving on site
  • Showcase for local artists
  • Smoke-free property
  • Stair-free path to entrance
  • Steam room
  • Supervised childcare/activities
  • Surfing/bodyboarding nearby
  • Terrace
  • Tours/ticket assistance
  • Vegan menu options available
  • Vegetarian menu options available
  • Well-lit path to entrance

Location

© OpenStreetMap contributors

Carretera Federal Cancun, Playa del Carmen, MX

Check-in
from 03:00 PM to anytime
Check-out
until 12:00 PM

What guests say9.375 reviews

+ Clean rooms+ Friendly staff+ Great location+ Comfortable beds− Limited parking− Expensive breakfast− No spa services
Cleanliness8.0
Service7.5
Location8.9
Room Quality8.5
Amenities7.2
Value for Money6.9

Guest review

10.0

Sukjoo · 2025-04-10

Guest review

8.0

The staff was excellent. The property is beautiful and secluded.

Todd · 2025-02-28

Guest review

10.0

Lovely

Kelsey · 2025-02-26

Guest review

8.0

This was a great stay at the Andaz as usual! I am very sad that they are closing the hotel for renovations but I can’t wait to come back to the new hotel as the location is excellent!

Leila · 2025-02-25

Guest review

6.0

The dining at Amate was very good in service and cuisine. Sotavento was good but not as I expected after Amate. Both restaurants had a very limited wine list of one selection of each variety - white, red, rose. The property is nice, however there were numerous times I noted beers cans, food containers, and trash about the property. They advertise hot tubs, but they are simply an area of the pool with jets. Most of the pool furniture is in need of repair. Overall as it is listed as 5 star, it is mediocre at best. There were employees who seemed to try, but at times you couldn’t find one.

peter · 2025-02-24

Guest review

4.0

We stayed at this resort February 18 to 23rd. We had seen on the Hyatt website that, in early March, the hotel would be closing for a "re-branding". It felt like the hotel was mothballing around us....shutting down restaurants, starting to not have enough staff - either due to them finding other work or not needing them. I am disappointed that we weren't alerted that the resort was no longer running at "capacity"- we would have changed our reservation. The prior reviews had been really good, but they are in a different operating scenario at the moment. Unfortunate. Staff was still kind and trying their best, but running pretty ragged - everything was pretty slow. It would be good of Hyatt/Expedia to allow guests the options to make alternative arrangements for this last week or so before they shut down.

Jessica · 2025-02-23

Good to know

* Reservations are required for golf tee times. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

* The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

* Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

* Cashless payment methods are available for all transactions.

* Contactless check-in and contactless check-out are available.

›Pets

Service animals are exempt from fees/restrictions

›Check-in & Check-out

Contactless check-out is available

›General

Cashless transactions are available

›Guest type

Essential workers only - NO

›Accessibility

No elevators

›Pets

Pets allowed

›Guest type

LGBTQ friendly

›General

Professional property host/manager

›Check-in & Check-out

Contactless check-in is available

›Pets

Service animals are allowed