Cascadas Family Resort♡

Wish I had booked elsewhere!!

6.0

We came for a 10 day stay, arrived at 11pm with a map drawn of how to get to our room, in the pitch black, after finding the building we then went into the lift as we were on the 6th floor, this then broke down into pitch black. It was never fixed the whole holiday so up and down 6 flights of stairs multiple times a day. Bedding and towels changed once. Even had to go out and buy our own toilet roll. Hardly any staff to get help from either. Safe to say we wont be returning! Bulgaria itself is the only thing that made up for it, the restaurants and bars were brilliant, beach is about 15 mins walk away but very nice once there!

Too big

6.0

Nice complex but very hard to navigate when you get there in the dark. We were given a map which wasn’t very helpful. Not enough lighting and no signs directing you. It took us over an hour to find the room and that was only because two boys directed us. The security staff were not very helpful either. The complex itself was too far away from the beach and restaurants. The room was dark due to all the tall trees surrounding it but the pools were lovely but cold. I’ve been to Bulgaria many times but this is not a place I would go back to, there are many more which are much nicer

Amazing 10 Day in Bulgaria 🌞

10.0

We booked a Large Studio Deluxe, and when we checked in we got a 2 Bedroom Apartment. More that happy, it was clean and had all the essentials. I would only say it was very basic, could do with lamps next to the bed (had to get out to turn the light off) and could do with abit of art work etc to soften. We were in Block 15 floor 4. Fortunately we were right next to the last pool with the bar (we don't have kids) The complex is massive, thank god thry give you a map!! We were self catering, but didnt use the restaurants on site so carnt comment on them. The little shops onsite were well stocked and decent priced. The bakery onsite was good too, but it closed on out 2nd week there. For anyone that doesn't know the area, or are new to Sunny Beach, I would recommend having data on your phone to use Google maps to get around. Check out was 12pm, we did sit around the afternoon waiting for our transfer to the airport... I didnt think to ask about if there was a room to use for showers etc, but after speaking to people also waiting for there flight back, there was a shower available to use if you wanted. We would definitely go back to Cascadas another year!!!

Okay resort

6.0

Good resort with a good choice of pools, wasn’t too busy for end of August. Breakfast dining area was quite poor the choice and quality of food wasn’t good at all, I advise anyone staying here to go off the site for good quality of food and drinks and service. The main Italian restaurant was average, the service and quality was hit and miss and sometimes we waited quite a while for dishes to come out. We were a family of 8 and we all got meals at different times and didn’t feel like we were eating together with wait times. The room service was poor you are advised that you get fresh towels and bedding on certain days but this never happened, so we had to keep complaining to reception and even then it took an extra 2 days for anything to be done, as a family of 8 we had 3 separate apartments and it was the same service in all 3. Overall it was a good place to stay, nothing to write home about.

Stay away unless you want to get poorly

2.0

Well we're do I start with this hotel, firstly we arrived at 12am it was quite dark and the complex is big there was nobody to show us to our room just got given a map which was hard to see as not many night lights outside found the room eventually the room itself was lovely but we noticed it was very cold we thought it was due to it raining that day, we went out for abit come back and the room was freezing we had to sleep in our cotton tracksuits the next day the room was still absolutely freezing I noticed it was completely in the shade all day so we complained and asked for a room change as I have serve asthma and the cold room was affecting me got told to come back the next day I slept fully dressed for the first 3 days it was absolutely boiling outside but freezing in our room the next day we went back to reception to ask about the room change as my chest was getting worse, we was told it would be €50 to change which we wasn't happy about as it was due to my health so asked to speak to the manager well the 3 managers were very rude about it and wasn't listening, saying we have to pay because they have to pay the cleaners I made it clear if I stayed in that room I will end up very poorly in hospital we argued for around 10 minutes we even said come and see for yourself how cold it was which they refused, the male manager told us to drink red wine like it was a joke in the end we got a new room and it was a lot better for my chest but when I got home after my holiday I ended up in hospital with pneumonia and I know it's from the room being so cold and it being boiling outside. The room got cleaned once and we was there for 9 nights 10 days we got new towels twice in that time even though we asked for more, the sheet's wasn't changed at all we asked for new sheets multiple times and didn't get any the room was cleaned once in that time dirty. The rooms was also very loud we could hear everything people slamming doors all hours people going up and down the stairs the noise of the other toilets didn't have more than 4 hours sleep each night. Also the one day the room was cleaned they let the balcony door and net door wide open for mosquitos and anything else to get in which they did and we was bitten. We even had to buy our own toilet roll cause we only got given new ones once. Not many maps round the complex or signs to say we're the different pools and that are they just give you a map when you check in. The main pool was always very busy people putting towels down and going all day but keeping towels there and going down early to get sunbeds. On our last full night when we arrived back we seen a group of people with hotel security and the police the next day we got told of two young's lads that their apartment along with others on the ground floor was broken into and they had clothes money and other items taken from them and apparently this isn't the first time apartments in the complex on the ground floor have been broken into. The hotel is around 15 mins to the beach front. The only nice member of staff I personally spoke to was the guy at the poor bar he was very nice apart from that I found the staff rude and unhelpful. We asked for late check out which was €50 they do have a room to keep suitcases but it didn't have a lock and was right by the main door and the security was at the back of reception anyone could of gone in and took something really. Overall the stay wasn't the best and I definitely wouldn't book here again.

Lovely hotel

8.0

This hotel is absolutely lovely, I was panicking from reading some of the negative reviews before we arrived. I needn’t have worried. Friendly, helpful staff - yes, they are a little different to Brits culturally but I didn’t experience any rudeness or negativity. The pools are fab and the grounds are beautiful and well kept. We had a 2 bed apartment in block 13 and it was great, clean and spacious. My only gripe would be that cleaners only came in once during our 7 night stay, I’m guessing it’s due to the size of the place and the number of apartment blocks they probably don’t have enough cleaners. I wasn’t going to moan about this, it was perfectly fine for a week. We took a water taxi to Nessebar one afternoon and also walked to Sveti Vlas one afternoon/evening. Ate in some fab restaurants and all along the front is lovely for atmosphere, bars and shopping. We would definitely return 😎