Three Rivers Casino Resort♡

Excluding me for saying the truth is ludicrous!

4.0

I wrote a letter to one of the casinos hostesses stating the obvious that the hostesses job is to keep the gamblers happy, and to keep them coming back, and staying as long as possible. That they hire mostly young attractive women to do that. I mean that's totally obvious that this is true. The woman I wrote it to turned my letter into security, and even though I've lost tens of thousands of dollars at 3 rivers they kicked me out from going there for 2 years. I've apologized numerous times, that does no good. The security director doesn't care. Someone tell me I am wrong about what I said? Excluding me for saying this is ludicrous. I want to comeback, but these people are not forgiving at all! I was coming in 2 to 3 times a week for years of time.

Great casino

10.0

Suoer nice valet. Casino set up nicely. Much nicer then Ko Kwel. Security people helpful in getting a wheelchair for my husband when he started feeling unwell.

Awesome wee casino!!

10.0

My husband and I love this casino. Staff extremely friendly, rooms clean and comfortable. Food choices so so, can't complain as they are usually free with our offers.

Great Customer Service!

10.0

Hotel front desk customer service did a great job. Was greeted kindly by Joshua (originally from PA). Asked about the painted sea lion. While he did not have the answer to my question, he directed me to Tracy in the gift shop, just steps away. She knew what I was looking for and walked me right to the art piece (part of the Dancing Sea Lions exhibit). As I left, Joshua caught up to me and offered me the flyer about the exhibit. He went above and beyond to ensure I had a great experience. What wonderful employees!!!! A giant thank you to Joshua and to Tracy! You two made my day!!!!! Nice work, Three Rivers Casino and Resort. You have found, hired, and trained these two employees who do an excellent job representing your brand!!!

Not a fun casino anymore

4.0

Used to be my favorite Indian Casino in Oregon. I'm not sure what has happened. My last several stays over the last 2-3 years have not been good. The gaming part of the 'resort' is not worth it. Tight, tight. I used to at least win enough to play on. Not anymore. The food quality has gone way down, even in the steak house. I woke up sometime in the middle of the night with a loud vibration coming from the ceiling ( I was on the 3rd floor). I love visiting Florence but I cant see staying here anymore. Not worth it ( so sad).

Down Hill

2.0

This is for the casino not the hotel. We have noticed lots of nice buildings being built as the customer satisfaction elements have decreased. The smoking area is horribly dirty with full ashtrays and spilled ashes on the machines. Who is cleaning this? The last trip the Maple Bars were half the size but cost the same. Really? That is saving you a bunch of money? You seem to be sacrificing the customers enjoyment to save pennies. We won't be buying the pastries again. Anymore the slots have become tight and the experience is not fun.