Palácio do Governador - Lisbon Hotel & Spa♡

Very comfortable stay

10.0

The pool, the large shower with 2 heads, the pillows and the bed were very comfortable. It was also a nice touch to receive bottles of water, some cookies and some Pastéis de Belém as a treat.

Guest review

10.0

Room, SPA, great location

Amazing 🙌🏼

10.0

Everything ♥️ special thanks to the amazing staff and Luísa Lello for the warm welcome! I’ll be back for sure.

I recommend you stay here on a room only basis (no breakfast) & go out of the hotel for drinks

2.0

This hotel has so much potential but falls short of delivering a true five-star experience. The décor and ambience are spot on. The reception staff were very friendly and helpful, and our bedroom and bathroom were spacious. The beds were comfortable, with a pillow menu, and the minibar, robes, and relaxing spa were all excellent. The trouble is that the bar and breakfast service are appalling. We had to ask for a bar menu, and then, after our order was eventually taken (my husband had to go to the bar to prompt the barman), it took thirty (30!) minutes for four drinks to arrive—three beers and one cocktail. We were the only guests in the bar area. Now onto breakfast. What an utter shambles. Please sort yourselves out and offer a full buffet so guests can actually get what they want, when they want it, and get on with their day. The self-service selection is extremely basic: fruit, ham, cheese, bread, and pastries. There was no toaster, no hot food, and no cereal. If you insist on offering an à la carte menu, then for goodness' sake, take the order promptly and WRITE IT DOWN! For four days we endured seemingly endless waits for service, only for the wrong food to arrive—or, in some cases, nothing at all. We eventually started to find it amusing, but the lack of coordination between the waiting staff and the kitchen was seriously concerning. If you don't eat eggs for breakfast, you're rather limited. The chef also doesn't seem keen on deviating from the menu. On day 2 I decided to Google translate what I wanted and showed it to the waiter - I mean it's me that was in Portugal speaking English and so I can't expect everyone to understand what I'm saying. Well he glanced at the screen I showed him and I'm pretty sure he didn't read it properly. I asked for poached eggs (without sauce), bacon & sausage on the side (as per menu), and white toast. What I received was two poached eggs swimming in their own water in a tiny bowl, with tiny bits of bacon scattered over them, a green sauce, and chopped sausage on top. There was no toast. I asked again for toast, but by the time it arrived, the rather disgusting bowl of food was cold. There was no butter either, so I had to ask for that as well. By the time the butter arrived, the toast had gone cold. This is just one example. Every member of our party of four either received something completely different from what they ordered or had items that never arrived at all. Every single day. When I ordered overnight oats, I was served the chia seed slop (also on the menu). When I ordered granola with yoghurt, I received a bowl of yoghurt with about a teaspoon of granola sprinkled on top. My husband ordered the same but asked for soya yoghurt. The waiter said he wasn't sure they could do that, even though soya yoghurt was listed as part of another menu item. C'mon guys! My 'iced' latte arrived warm one day and didn't arrive at all the next. Oh man, I could go on and on, but I think I've said enough.

Estadia estupenda, hotel maravilhoso !

10.0

Gostei de tudo, quartos espaçosos e super confortáveis, funcionários super simpáticos. Fomos ao Nos Alive e à saída deram-nos água e bolachas para o caminho.

− O pequeno almoço é um Pouco fraco.