Osborne Hotel♡

Guest review

10.0

Clean and lovely staff

− Nothing

Good geographical location, but far too noisy due to train tracks and industrial units for me.

3.0

Location in terms of closeness to the city etc was excellent, and price was affordable. Room itself had everything required for a one night stay for an independent traveller requiring a single room. Although I didn’t stay for breakfast, there was a ‘grab and go’ option of a hot sandwich or continental, which may be of interest to other guests. The receptionist who welcomed me was lovely.

− The noise! The uk was experiencing high temperatures, so the windows were already wide open when I arrived, which I was grateful for as I wouldn’t expect air conditioning for the price. However, the single room was directly above reception, and everyone the staff left the building out the back door, my room physically shook. The noise from other guests in the adjoining rooms felt like they were coming into my room, and the toilet cistern was running all night. I had a midweek stay, and the refuse collection lorry arrived to the industrial units at the back of the hotel at 5.30/6am and one of the units also started playing loud dance music at 7.15am, so I had very little sleep, irrelevant of how comfy the bed was. In the morning, when I went to check out at 9.30am I was going to mention all this to the reception, but there was no one to talk to and a note asking just to leave our keys on the desk. Hence why I gave a lower score for staff. I have stayed here previously, but in a double room at the front of the hotel in the autumn months, and had not had these issues, hence why I rebooked. Unfortunately, next time I visit the city, I will pay more and stay elsewhere.

Heel fijn, je wordt als gast gezien!!

10.0

Erg vriendelijk personeel, mooie kamer, een heerlijk ontbijt en in een leuke wijk van Newcastle.

Small, tired (albeit clean) rooms and an inconsistent breakfast service.

5.0

Location was good. Reception was welcoming and helpful.

− Breakfast staff - on day 1 very helpful while on day 2 less so. Breakfast food was fine although on both days we had to repeatedly ask for more butter. On day 2 the cooked breakfast took 30 mins to arrive even though the place was not busy and we had booked a time slot. The ensuite did not have a loo brush and the soap holder in the shower cubicle was broken. As a married couple we booked a double/twin but got a twin which could not be used a double. The receptionist told us this was because we came through Booking.com. I had the impression that the tired, small rooms were reserved for Booking.com reservations.

Fantastic value, would definitely visit again!

8.0

The lady that checked us in was incredibly helpful, friendly and welcoming. As was the lady who checked us out! It made a great start to the trip. The rooms were amazing for the price, very clean and well decorated. Felt comfortable and slept well.

− The only two things that we felt could be better was the breakfast was pretty basic, but for the price it was fair. The final and most unusual thing we didn't like was their fire safety policy where you are required to leave your room key at reception if you are heading off site so the staff know you are not in your room in the event of an evacuation. This seems unsafe for our belongings left in the room, an understandable policy but somewhat unusual.

Nice staff and great breakfast

8.0

Very clean and great shower Breakfast very nice

− Hardly worth mentioning really