RHouse Cusco♡

Amazing little Gem in Cusco

10.0

The hotel is located a bit outside of the old city centre (20m walk or 7m Uber) however the walk to the city centre is very pleasant through the streets of San Blas neighbourhood, peppered with nice stores and restaurants so you can get a glimpse of city life in Cusco. The location is very safe and conveniently located close to stores, restaurants, laundry service etc. It was a great spot to use as a base for all excursions and visits in the city. The hotel is very clean, and very well managed - the staff is kind and very helpful (Chantal and Ronnie were delightful - as were the rest of the staff). Breakfast is served in the room and it is fresh and plentiful, giving us a lot of energy for the high altitude treks we did. Another plus is that if you are lucky to have a suite with a view, you will get a beautiful sight of the city of Cusco. We went in late August and the weather was chilly so be aware that temperatures can drop close to 0-5 Celsius in the night. The hotel does provide a personal heater if you request, however do pack sweaters - incidentally the markets offer a beautiful array to choose from. Overall an amazing stay and wholeheartedly recommend this hotel for any visitors.

Guest review

10.0

A great stay in a safe location. There needs to be someone at front desk at all times given the early morning activities. Multiple times of ringing the doorbell too much. The guy at the front desk is amazing but he is only one person and can only do so much.

Guest review

8.0

Nice and clean property! Beautiful view and friendly staff! Would go again!

Guest review

10.0

Very spacious! Great customer service and loved the views of the city!

Guest review

10.0

Confrable and secure

Guest review

2.0

I want to start by saying that I love Cusco—this city is incredible, and absolutely worth visiting. But my experience at Rhouse was disappointing not because of the cold or minor inconveniences, but because of how the staff handled our discomfort. The room was freezing at night, and there’s no central heating—only a single small plug-in heater, which wasn’t enough for two people. I politely asked for a second heater. The response? A flat “no.” No explanation. No attempt to help. Just “no.” It was only after I said I would leave a review that they suddenly said, “Actually, we can bring you another heater.” That moment told me everything I needed to know about their approach to service. It’s not about guest comfort—it’s about protecting their image. I wasn’t even planning to leave a review at all, despite the cold, the lack of hot water, or the weak Wi-Fi—all of which were mentioned in previous reviews. I was willing to let it go. But what I can't ignore is how they chose not to help until they felt pressured publicly. This isn’t about amenities—it’s about how you treat people. They could’ve done better, and they chose not to. That’s what guests should really be aware of. Cusco is amazing. Just be thoughtful about where you stay.