Sleep Inn & Suites Abilene Near University♡

Disappointing……

2.0

The staff was kind. But is just about the only thing I can say that is positive.

− This property has had a fire. We arrived at night so we couldn’t see the damage. Not until after we had checked in did we understand the damage or even tell. We tried to be kind and understanding cause we were tired and had things first thing in the morning we had to get to. Just a few things to mention. The front desk area is the only place that doesn’t smell like smoke. The halls have huge ozone fans running 24/7 that are loud and are blowing hot air. It seems as though the only air conditioning is in the rooms, So in the breakfast area it was very hot. When we left our first morning we both noticed our hair smelled like smoke. The carpet in our room was damp so much so we ended up moving our things to hard surfaces. The pool and hot tub are not working and green with debris from the fire in them. When we left our belongings and bags smelled like smoke. The “hot” breakfast was sad we went down the first morning. The eggs were burnt, the bacon was so thin and over cooked it literally fell apart and crumbled when we tried to pick it up. The waffle batter dispenser was empty so only got 3/4 of the amount you should get. There was no cream cheese for the bagels. There were very little choices and only high sugar prepackaged options other than bagel eggs and bacon. The coffee ran out and there was no one around to help or get more of anything. We came down at 8:30 right in the middle of breakfast service 7-10 I am angry and frustrated that I wasn’t notified by the property ahead of time so that I could make different arrangements. We were there for a sporting event and my kid had a headache from the smoke smell and slept terribly. we are the kind of family that was looking for bargain so wasn’t expecting 5 stars but definitely not what we got. but couldn’t afford to just eat the money and go somewhere else. Wish I had! We did everything we could to stay away as much as we could and didn’t eat breakfast there our second morning. Very very disappointed.

Awful. I will never stay at a Sleep Inn again. The manager would not give me any compensation.

1.0

Nothing. There was a fire at the hotel 2weeks ago and I was never notified. The hallway was hot and big air filters running in the hallway

− The front desk person was not at the front desk when I checked in and another time I went down. Had to wait 10 minutes before someone came. She forgot to give me my drivers license back and when I went back it laying on the desk. Anyone could have come by and picked it up. I had to take a cold shower. Someone had to fix the toilet. The carpet was raveling in the elevator

Spacious, not real comfortable, but great value

6.0

It was really close to where we needed to be the next morning. The breakfast was good!!

− It was kind of run down. Looked like it hasn’t been updated much.

Loved it

8.0

Close to where I needed to get to

Great location with easy access to restaurants and stores.

10.0

Great location

− Small parking lot

Good location

8.0

Close to abilene convention center.

− I was given a handicap room despite reserving a month in advanced.