The Inn at Spring House♡

Bait and Switch- Very Disappointing

2.0

For anyone thinking about staying here, be warned. Ask up front if there is an event and don not stay here if the hotel is hosting one. Below please find the follow up which I sent to the General Manager. He did not even respond: Mr. Houseman- As someone who runs a business I am always appreciative of feedback from my customers. I stayed at your Springhouse main property from Thursday thru Sunday this past weekend. We had three rooms as my wife and I were hosting my grown children and their spouses for the long weekend. We had stayed at your "Inn" property previously and I was enthusiastic to stay in the main property this trip. 1) Reservations folks were fabulous...we had a date change post the original booking and they were extremely helpful and accomodating. 2) Front desk folks were warm, helpful and professional 3) Meals and wait staff were great 4) Closure of the entire property for most of Saturday afternoon and all evening was very disappointing. We had no advance communication of this closure and one of the reasons which we booked the main property was to be able to enjoy the outside lawn, bar and restaurants. During that long length of time we were not even allowed to egress or ingress via the main entrance. From my perspective this should have been clearly communicated prior to booking so that I could make an informed decision whether this was acceptable to me and my family. I would also suggest that a discounted offer should have been presented as part of the option when booking. To not have done so leaves me with the feeling that the property elected to make additional revenue via the wedding while degrading the experience of other full paying guests. Not having use of the facilities without proper advanced notice honestly feels like a bait and switch. In turn, the next morning I asked the front desk for a late check out on one of the three rooms. I was promptly told "no" by the elderly gentleman with a not so pleasant attitude. I conveyed to him that given the situation from the previous day's lack of ability to utilize the facilities (especially without advance notice) that I would appreciate some accomodation. He told me that I had been given notice in the confirmation email. He then asked me what time I was requesting. Although I realized that it would probably be difficult, I requested 3:30. He said that would absolutely not be possible, but that he would get back to me with another possible time. He never did! I subsequently reviewed the confirmation email and note the content below: Screen Shot 2025-08-18 at 12.04.05 PM.png I readily admit that I did not read this when it was sent, but still feel strongly that the wedding closure should have been conveyed prior to booking. Secondly, this does note convey the truth...that in addition to the dining facilities...all of the bars, porches and outside lawn area, which we so enjoy, would be closed. Thankfully we were able to enjoy the facilities on Thursday and Friday. If we were only staying Saturday night we would be even more disappointed than we already are. While you may not agree with our perspective, I know that I would appreciate a customer of my business caring enough to provide their thoughts.

Visit the spring house

10.0

The Spring House is my favorite restaurant a must stop every year on the island. The cuisine never disappoints. The professional welcoming service. The location and ambiance is an incredible experience. a beautiful view of island and the ocean. Cocktails on Adirondack chairs before dinner with memories of my children rolling down the hill ..

Great stay

10.0

Great stay, 5 women, stayed in the barn apartment. I was really nice, roomy and comfortable. Main bathroom was a little small and didn’t have any shelves in the shower but plenty of towels.

Horrible

2.0

We booked this hotel and Unbeknownst to us they were having a wedding which took over the entire hotel! We booked it because of the porch and grounds but we’re not able to enjoy any of that because the bar and porch and pretty much most of the hotel was overtaken by the wedding party. The music and crowd of people were so loud we were not able to relax and enjoy our stay!! Horrible experience would not come again!!

Disappointing

2.0

I would like to file a complaint with the manager. We sat in the lounge area since we were not looking for full meals. The bartender sold us 2 dozen oysters and drinks. When we walked toward our seats we were told we could not bring the oysters to the lounge area, only drinks. There were no seats open at the bar. I asked the hostess if we could sit at an empty table for ten minutes to enjoy the oysters. They said no. The table sat empty while we gulped down 2 dozen oysters dodging wait staff and squeezing one by one at the bar. When we returned to the lounge area the patrons adjacent us were served food at their lounge chairs! We complained to the manager and nothing was done. Extremely rude and disappointing

Disorganized

2.0

We were very disappointed with our stay at Spring house. There does not seem to be anyone in charge and the staff was incredibly unhelpful. We booked for the long weekend and it turned out the hotel was hosting two weddings and closed off much of the property for paying hotel guests while the weddings were going on. They also did nothing to make this up to guests in any way. The few times I did need to ask the front desk for something I was greeted with hostility. We will not be back, this hotel is currently very poorly run.