Ullswater Hotel♡

We have paid for the room one month before, but when we have arrived at 9 pm they said no rooms for us 9・ Me and my 10 y

1.0

We have paid for the room one month before, but when we have arrived at 9 pm they said no rooms for us 🫣. Me and my 10 years old daughter. They said to book another hotel and to call booking for refund. I think I will not get my money back.

− Staff

Worst communication

1.0

Localização e estacionamento gratuito

− Reserva marcada. Ninguém na receção à chegada, ligamos e tocamos à campainha sem resposta. Eventualmente alguém saiu e deixou-nos entrar. Ninguém na receção, tocamos a uma campainha lá e um senhor lá nos atendeu. O senhor disse-nos que tinha cancelado a reserva e que tinha tentado contactar, que havia uma fuga de água e não era possível ficar naquele estabelecimento. Não tinha nenhuma mensagem no booking ou nenhum cancelamento. No booking a reserva ainda estava confirmada.

Do not book here

1.0

We didnt stay we waited 1.5 hours for someome to check us in called the numbers we were given several times and also emailed with no reply and the hotel was run down and over run with foreign people living there with there belongings all over the hotel using the dinning rokm as a kitchen and we felt very uncomfortable just being in there waiting .. extremely disappointed would not recommended to anyone not even the homeless awful service dirty hotel with ni actual person to talk to

− We didnt stay we waited 1.5 hours for someome to check us in called the numbers we were given several times and also emailed with no reply and the hotel was run down and over run with foreign people living there with there belongings all over the hotel using the dinning rokm as a kitchen and we felt very uncomfortable just being in there waiting .. extremely disappointed would not recommended to anyone not even the homeless awful service dirty hotel with ni actual person to talk to

The hotel needs improvement because it does not stand for UK standards.

1.0

− This is a refugee hotel. The receptionist doesn't speak english. There was smelly hallway and the room smells like a museum or crematorium. I bought fresh bed sheets and room spray to be able to sleep there for one night, all this cost me extra £50. Bathroom old, but clean indeed. Curtains dirty. Please , the owner needs to refurbish. I am so sorry that I am forced to leave this review but I don't want others to go through the same experience.

Guest review

6.0

Location

− Facilities need some improvements

Guest review

1.0

The receptionist was somewhat responsive. However he was not empowered to make decisions

− Pre-arrival I had requested for a change in dates, however no one responded on both emails and phone. That already raised red flags. When we arrived they was no paperwork because they said its already late. The room was dirty. They had advertised 3 single beds and i had specifically chosen those. Only to find 1 double and 1 single bed. The room was not smelling fresh. I had to clean the toilet basin and chamber and they were very filthy. The tub was very dirty and we had to use beach slippers to get in and use it. The windows had traces of mould. We had to move out the next morning. Thankfully they were understanding and offered a full refund.