When booking more than 2 rooms, different policies and additional supplements may apply.
Payment before arrival via RedSys Gateway is mandatory. The property will contact you after you book to provide instructions.
Guests are required to present a valid identity document and a credit card upon check-in. Please note that all special requests are subject to availability and may incur additional charges. In accordance with Spanish regulations (Royal Decree 933/2021, of October 26), we are also required to identify any minors staying with you. Therefore, during check-in we will request an official document such as a national ID card, passport, or family record book.
Please inform BYPILLOW House in advance of your expected arrival time. You can use the special requests section when making your reservation or contact the property directly. The contact details are provided in your booking confirmation.
Bachelor or bachelorette parties and similar celebrations are not permitted at this property.