Hotel Los Aluxes♡

Mold fest.

2.0

Run away! Mold fest. Grimey surfaces. Black streaks coming from air conditioning vent. Eight inches in mold on wall from floor in back of and next to bed. Bathroom mold thich and growing. General neglect of overall maintenance. Many other great hotels in merida at similar pricing. Run away from this one. I did.

Not a good property

2.0

The room had a foul smell, half a rolll of toilet paper, empty tissue container, 1 hanger, tv with garbled sound and intermittent to no digital images. I canceled my 12 day stay after the 1st day and was denied even a partial refund . Would not recommend

Never again! And do not recommend.

2.0

Going to Merida for a wedding ceremony was the long waited vacation I was looking for, and unfurtunatly started like a disaster. Arrived in Merida by bus around 20h00 and went straight to the hotel. Check-in process was smooth, staff was ok, not rude but not super friendly, and the receptionist did not speak English at all, but I could manage with my little Spanish. As soon as we get to the room, immediatly I wanted to leave. Pictures in the website very nice, but the room and the building where this room was located was in very poor condition. No hairdryed (picure of the website showing a hairdryer was removed after I complained), dirty blankets, broken bin, furniture damaged, no terrace, humidity, lock on the window broken. I went right away to the reception and complaint. The face of the receptionist said everything, she didn't even apologize, no explanation she just asked to the colleague to show me another room. They showed me another room with the balcony, I asked the gentleman where are the outdoor chairs that appears in the pictures? He mentions they are all at the pool. They showed me another room, broken tub, among others. One worse than the other. After I inform the reception I was going to check-out from the hotel the following morning as I was too tired to move, they showed theyr best room - Lights where shivering, broken furniture, and didn't even stay more than a couple of minutes, otherwise I am sure I would find more. I complained and inform that I would sleep in my room that night, but would leave the next morning and demanded compensation for the 3 nights not used. The next morning no one could give me an answer, just to file a written complaint on email and to wait 30 bussiness days. More than a month have passed no one replies my emails or messages anymore. Just ignore. Very very bad. Do not recommend at all. And on top of this they have 2 different breakfast: American breakfast, and a full buffett breakast. When I booked directly on their website it didnt even had the option to choose, out of curiosity (one of the few messages they have replied) I asked what is the difference between breakfasts as I found the american option very poor and would deffenetly prefer the other one. They reply that the full buffett breakfast is for the guests that book directly with them trought whatsapp or email. SO WHAT DO YOU CALL BOOKING DIRECTLY ON YOUR WEBSITE?? A THIRD PARTY?? Nothing makes sense. Breakfast was poor, rooms were poor, half of the staff didnt speak english and didnt smile. Luckely I was able to change hotel the next morning were I was very nicely treated, and all the staff were very friendly and helpfull.

Guest review

10.0

Great hotel. Muy buen hotel

Guest review

4.0

Lost they Quality

Guest review

2.0

Floor not clean, bathrooms doesn't work, showers terrible, jacuzzi doesn't work and dirty. Administration didn't resolve for a better room. They gave me similar. Service in the restaurant Excellent. Excellent actitud . The Hotel its actually Diferent.