Istanbul Holiday Hotel♡

Our family's experience at Istanbul Holiday Hotel was extremely disappointing.

2.0

As soon as we checked into our rooms, we discovered that both air conditioning units were not working and the sink was blocked. We immediately reported these issues to reception, but instead of trying to help, the staff repeatedly argued that the air conditioning was working, even though it clearly wasn't. The rooms were unbearably hot, making them unsuitable to stay in, especially with children in our family. After speaking to the hotel manager, we were told that an engineer would be called, but they could not guarantee whether they would arrive that evening or even the following day. Despite explaining that it would be impossible for our children to sleep in such extreme heat without air conditioning, the manager and reception staff showed little interest in resolving the situation. To make matters worse, we were told that another room was available, but we would have to pay an additional €40 per night to use it until the faults were fixed. We felt this was completely unacceptable, as we should not have been expected to pay extra for a room with basic working facilities. As a result, we decided to leave the hotel and book accommodation elsewhere. The customer service we received was rude, dismissive, and unprofessional. It was clear that the hotel was aware of the condition of the rooms but refused to take responsibility or offer a reasonable solution. I would not recommend Istanbul Holiday Hotel to anyone, particularly families. Based on our experience, I would strongly advise others to avoid booking this hotel.

Guest review

10.0

Cómodo y limpio y cerca de los sitios turísticos

C’était un très bon séjour, hotel bien placé et propre

8.0

L’emplacement et la propreté

− Les images sur le site ne sont pas identiques par rapport à ce qu’on a trouvé (il n’y a pas de bouilloire ni cornflakes au petit dejeuner)

Very disapointed. Not what it should be according the pictures!!

1.0

Air conditioner was working, location

− The room did not correspond to the images presented!!! It was in a very outdated and worn condition, and extremely small. The bathroom was in poor hygienic condition, with visible mold. Even the door handle appeared unclean and unpleasant to use. This specifically concerned room 107. The door was not properly sealed, resulting in considerable noise disturbance from outside, and light from the hallway was clearly visible inside the room. The bed linens did not appear consistently fresh and were not regularly changed. The walls throughout the room and bathroom were not freshly painted, and the bathroom ceiling was in a particularly poor state—damaged, stained, and affected by mold. The lighting situation was also inadequate. There was no proper ceiling light; instead, only two small bedside fixtures were installed. Additionally, there was no functional light switch, requiring the bulbs to be manually unscrewed in order to turn off the lights. The breakfast offering was also of very low quality and did not meet reasonable expectations.

Das Hotelzimmer war extrem klein und sehr beengt. Die Bilder im Internet entsprechen überhaupt nicht der Realität – sie

1.0

Ehrlich gesagt gar nichts , Frühstück Zimmer eine Frecheit

− Frühstück , Zimmer

Guest review

9.0

La posizione vicinissima alle principali attrazioni ed alla fermata del tram. Con cui raggiungere altri punti della città