Grand Palace Venice Canal View

Convenient Location for Weekend in Venice

6.0

We were 4 adults who stayed here in Apartment 1 on the ground level. The space was small. Furniture doors/drawers bump into each other when opened. There is no soap dish in the shower, or any place to leave toiletries. The memory foam bed was extremely comfortable. I slept great there. The bathroom and kitchen surfaces were clean, but there were plenty of scuff marks all around the white walls of the apartment. We were very happy with the location of this place, which makes up for some of the downfalls. It is close to the bus station where you get the bus to/from the airport. Major points of interest are within 20 minutes' walk.

Bo vid kanalen

8.0

Fin, fresh och bekväm tvåa med AC i både vardagsrummet och sovrummet. Nära till det mesta.

Venice

4.0

Lovely location in a fairly quiet area but close to restaurants and a 15-20 minute walk to st marks. The apartment itself was quite dirty, the shower head had broken and was taped up and I am 6ft3 and had to bend down a bit in the shower as the apartment we were in was an attic conversion. It always puts you on edge when you walk around the apartment and see big notices warning of €500 Euro fines for not doing the bins correctly (what are we paying our money for?)or fiddling with the boiler/thermostat. Venice itself was a lovely place - we have booked to return next year but won’t be coming staying here again.

Great property, minor inconveniences

8.0

Great apartment. Stairs up with luggage is a bit of a challenge. Steps are smooth stone, so must be extra careful, particularly coming down. Noise from neighbouring apartment is audible, if they drag a chair across the floor we could hear it clearly, presumably neighbours had to put up with our noise too.

The hotel experience was the worst part of Venice

6.0

The address was wrong as well as the phone number. Could not contact anyone. We sat in an empty lobby for over two hours while Expedia got ahold of someone to call me back. They never called, they just showed up hours later (7pm). Worse hotel experience ever. I paid Extra for a "canal view", and didn't get it. Instead I got no windows at all. They were on the ceiling where we could not reach them!! They just shrugged their shoulders and said oh well this is all we got. Never book this hotel. Terrible service.

Lost a day in Venice- location/phone number were incorrect

2.0

My family and I recently traveled thru Europe for 2 weeks and loved every moment of it besides our stay at this location. I have used HomeAway for most of my travel adventures and have never been disappointed until using "Best Venice Apartments Santa Croce". Typically the home owner will reach out and make arrangements to meet up for exchange of the keys. Oh but not this time, after about a week in Rome and all the amazing sightseeing I had never heard from the company other than they had collected my money. I tried reaching out to the number provided and I received an Italian message that the phone number was not good. So I reached out to HomeAway and they were "successful" in reaching the owners that stated I could simply go to the address provided and pick up my keys. This was strange to me because it is not a hotel. So I believed the reps and made my way to the address on my reservation..... When I arrived the apt. was not there. So I had to walk and carry all my luggage back to the train station and had a guy that carries luggage to hotels attempt to help us. I called HomeAway back and they attempted again to reach out to the apt owners and got new information. Again I ended up at the wrong place. Long story short finally got the correct address and was able to "check" in to my room at 5:30 when I had arrived in Venice at 12:30. And as some clarification you DO NOT have a view of the Grand Canal. After meeting up for the keys the girl did verify both the address and phone number were not correct on my confirmation paperwork. There was no compassion from the apt owners nor an attempt to make anything better. So we lost a whole day of Venice because we were only going to be there 2 days before heading to our next stop in Europe. I am only marking 1 star because I have to. I decided to leave this review so nobody else has to go thru these complications on their trip of a lifetime like me.