Homewood Suites Ajax, Ontario, Canada♡

Not so good familly experience a Homewood suite by Hilton Ajax

4.0

We were a familly of five with young children , we were there for five nights. We were given a suite right in front of the 401 therefore very noisy . Note:they were ok to change our room after we asked but the very fact we were given this room initially considering we were going to stay at the hotel for five nights is a kind of a lack of respect in my view. In the kitchen there were three plates and forks and knifes. This suite was supposed to lodge 8 persons . During our five nights and 4 days the room was partially cleaned only once , the towels were never changed until we ask. The bed were never done . Each time we had to phone the front desk to ask for new towels, supplements plates etc. The personnal there were quickly responding , but the fact that we had to ask was quite annoying

Nice hotel in Ajax, Ontario

8.0

Nice hotel at a good location. Friendly staff. Rooms need maintenance work, specially in bath room. Spacious suites. Friendly staff

Been coming here for years hotel is taking a change for the better..

8.0

I've been coming here every year for the past years, and the hotel has been though changes. I would say the new renovation were very positive and awesome. The TV in the breakfast around now is a really great thing for news and starting the day. Management remember us and we had a good check in after a misunderstanding. Professional and rooms were very clean this time around loved that. Just wished the pool was a little warmer!

Everything you need at a decent price

10.0

Easy to access, off the 401. Close to restaurants nearby ( few mins drive 3-5) and was delegated at the room spaciousness and amenities in the room. Very quiet , and pleasantly surprised by the complimentary breakfast . Also appreciated the no tolerance for noise and nonsense with a security guard present . Having to be up early we were glad to have no screaming or running etc in hallways. A few minor things needing attention like the shower screeching sound , uneven shelving, crumbling grout on bathroom floor etc. Overall good value for the money and would return for this price and service .

This hotel is only bricks and mortar. Stay elsewhere if you expect friendly service.

6.0

Booked an overnight stay for a midweek visit to Thermea Spa situated close by. The hotel is modern and new and clean BUT the staff are some of the most unfriendly, unhelpful I’ve ever experienced. No assistance for early check in, no mention of the hot breakfast the next morning. And weird, the dishwasher was FUL of clean dishes, wet with condensation and a note on the dishwasher all the dishes were clean - it’s like the cleaning staff didn’t bother to empty it and turned it on and left it with all the dishes that should be in the empty cupboards. I was disappointed with the none existent help. Self check in and check out would work well here with robots instead of miserable poorly trained human staff.

Best place to stay in Ajax

10.0

Beautiful newly renovated hotel, close by the highway and many restaurants and shops. Offers a wonderful, complimentary breakfast. Our room was spacious, clean and felt fresh. The staff were all wonderful We were greeted by a lovely lady named Joan at the front desk. Joan was not only helpful and gracious but she upgrade us to a suite! We had a wonderful experience and definitely would choose this property first and foremost.