WestHouse Hotel New York, an SLH Hotel♡

Great customer service and experience

10.0

Excellent customer service - everyone at Westhouse made sure our stay was memorable. Great location - just a few blocks away from Central Park, Times Square, and the shops off 5th. Breakfast and cocktail hour - provided a great option to grab some food on the go or relax before heading out on the town for dinner.

Westhouse Hotel wonderful stay !

10.0

I travel to NYC to see my son every few months . I love the Westhouse ! Everything is excellent at the westhouse. It is exceptionally clean , has beautiful surroundings and is very well Located . The rooms are beautiful and spacious. The staff is so helpful , supportive and kind . Pagye the manger is so helpful , kind and makes you feel like you are at a home away from home ! I highly recommend the Westhouse! Amazing value for the 5 star stay !

Nowy York jest cudowny.

9.0

Obiekt był bardzo schludny, położony w bardzo dobrej lokalizacji. Blisko Central Park, metro. Śniadania smaczne ale mały wybór. Ogólnie jestem zadowolona.

− Brak ekspresu do kawy, wody. Brak barku.

Disappointed

4.0

I was extremely disappointed with my stay at what is advertised as a 5-star hotel. Unfortunately, the experience felt much closer to a 3-star property. The room was dusty upon arrival and clearly in need of maintenance and updating. The bottom of the bed frame fell off and landed on my foot, which was not only unacceptable but also a safety hazard. The lamp shades were old and worn, the mirror appeared to have damage that looked like someone had spray painted it and attempted to clean it instead of replacing it, and the blanket was torn. The bed itself was far too soft and uncomfortable. I felt like I was sinking into it, making it difficult to get a good night's sleep. To make matters worse, the food did not meet the standard expected, especially considering the daily $55 food charge. Both the accommodations and dining experience fell well below what I expected from a hotel marketed as a luxury 5-star property. Overall, I left feeling disappointed and that the hotel did not deliver the quality, comfort, or attention to detail that guests paying premium prices should receive. I hope these issues are addressed so future guests receive the experience that is being advertised.

Our new go-to NYC hotel!

10.0

I do not often leave reviews, but we had such a wonderful experience at WestHouse Hotel, I want to walk through why. The hotel experience began days before our arrival when we received a welcome letter from Pagye Gibbs-Lake, the Senior VIP Manager. I responded to her note and the courtesy and hospitality shown from that moment forward was nothing short of stellar! Pagye not only was able to secure us a room upgrade (it was beautiful) but when we walked in, after a long travel day, there were chocolate covered strawberries, macarons and small chocolate truffles waiting under a domed plate. Further, there was a sweet welcome note from Pagye. The room was well-appointed and comfortable. There is even the coolest feature in the shower door where a mini-window allows you to turn on the showerhead without getting in first. Innovative and we loved it! In addition to all of the lovely features in the room, the Terrace area had a happy hour spread of roasted veggies, Mediterranean dips and cheeses along with spirits. Breakfast was also served in the Terrace Lounge. Beyond the hotel features, what also stood out was the kindness and friendliness of the team members. From the welcome check-in team to two gentlemen greeting us every time we walked in/out of the hotel, to Pagye coming to greet me before we left (since we arrived after shift ended the first day), we felt valued as guests and will look forward to returning to this gem of a hotel!