Toya Sun Palace Resort & Spa♡

Very poor hotel room only the lobby looks nice

2.0

The staff explained that the room is very old and has no star rating, which is why the price is cheaper. We understand this, but the lobby looks quite grim and the room condition is still disappointing.👎 I would not recommend others to stay at this hotel. There is no proper standard, and the rooms are extremely old. It really damages the hotel's image.👎

Decidedly average

6.0

I'll admit I am conflicted about this hotel as there are definitely things to like. First impression was positive, as you walk into the lobby with the excellent view of the lake. Check in feels a bit clunky, with forms and paperwork to be filled out that all seem far more seamless at hotel properties. The check in agent was friendly and helpful. They were able to help with a paid upgrade to their 'Modern Western Room' which while renovated , it still lacked modern touches from the shower, and even the phone which dates back a good number of years. The heating/air con cannot be adjusted temperature wise, only for the air flow, something that feels like was an oversight for a renovated/modern room. No water bottles provided either felt a bit odd. The biggest gripe is the dining situation as it stands. One dining venue and bar was closed, so it left a chaos at the included buffet dinner which ultimate meant I dined elsewhere on the second night. Breakfast was quieter, but from a food point of view the quality was low. A lot of potential here at this hotel but it falls short.

Worst Hotel Experience Ever

2.0

This is easily the worst hotel I’ve ever stayed in. The best part of the property is the view from the lobby, which is actually quite nice—but also very misleading. You might think that with such a great view, the rooms couldn’t possibly be that bad. Unfortunately, they are. Honestly, it felt like a Motel 6 on the lake, and I think even Motel 6 might be better. Everything about the room was gross and disgusting: the bathroom, the bed, even the basic furniture. The counter was sticky when I set down my laptop, which makes me believe the staff doesn’t really bother to clean. The whole place smelled musty, and it was clear the owners are just trying to squeeze as much money out of this property as they can before tearing it down for redevelopment. To make things worse, the internet disconnected in the morning when I was trying to get some work done. That was the last straw. We skipped the included breakfast and literally ran away early in the morning. What a relief to leave. It feels like a crime that this hotel is even open to guests. Do yourself a favor and stay anywhere else.

Utterly Disappointed with Toya Sun Palace

2.0

Stayed in hotel on 10/6/2025. The hotel did not maintain the room allocated to us. The furniture was very old and paint work beaten. It felt like a 3rd world country hotel room. There was even a cigarette burn-mark on the chair. It felt terrible on the whole!

No air con in May

6.0

We chose this hotel because there is free shuttle bus from the city to the hotel. Many hotels in Toya only serves buffet so it is fine when we know this hotel serve buffet only. When the hotel serves buffet, u don’t expect any fancy food. It is convenient to have direct bus from the city to the hotel. We paid higher fee and chose newly renovated room so it is fine. There is firework every night in May and you can just go to the court yard at the basement level to see that is convenient. But we go in end of May, the hotel didn’t switch on the air con. So you have to borrow a standing fan. The staff will advise you to open the window. We did that and the window is opened slightly. However even with that small opening , there are flies flying in the room so we decided to close the window. I think that is not very nice when they didn’t switch on the centralized air con. I don’t know when they will switch it on so if you stay in this hotel, think it is better coming before May when you don’t even need a fan.

Lovely onsen and meals but hate the queue for food.

8.0

We booked the modern twin not the old standard twin and was given a room that overlooked the lake - fantastic view with fireworks that started at 845 pm lasting 2 min . The buffet dinner was so crowded that there was a queue at every station but the food was good with a wide selection ranging from sushi. Sashimi , grilled beef , tempura , okonomiyaki etc . Breakfast selection was also good but again one had to queue to get the food . Onsen was spectacular with an infinity pool overlooking the lake and lots of shampoo and facial cleansers to choose from . Overall a good stay .