Lake Windermere Pointe by Rocky Now♡

Accommodation

8.0

On the plus side the accommodation is situated next to lake windermere and the mountains so glorious scenery guaranteed. Invermere is a friendly town with lots of shopping available. My main disappointment was the failure of communications between myself and the property owner to ensure accommodation was available on our arrival. The instructions on the booking confirmation was to contact the owner 24hrs before arrival however on doing so I was only able to contact an answering machine. On arrival we could of been left in the street if it was not for the intervention of the janitor and a relative to gain entry to the accommodation - this is not an experience you want after 17 hours of travelling.

Terrible Management Company

4.0

Booked 2 bedroom condo with lake view. Credit card charged more then website said. Didn't get anything to verify the amount that was charged. I thought I would deal with the company upon our arrival but there was no one to greet us or get keys. Management company is very hard to get a hold of. When we finally did we were given our room number and the code to get in. An hour away from our arrival get a call to tell us that we need to move to another suite. The suite we were moved to had a parking lot view (not what I paid for). I asked why we were not getting the suite that we booked and she said she still had someone in it. She also told me she would discount our bill since we were put in a unit that would cost less. I asked if we could move the next day to it and she said yes and that they would help us since it was their mistake. The next day I tried calling and texting number that called/texted me. I was never responded to again. Since then I have texted them a few times to get our discount and our security deposit back. Again no answer and no refund. One month later and still no refund.

Guest review

6.0

There is nowhere to check in, quite confusing and there were extra fees that were $160 above and beyond what we were quoted from hotels.com. Nice place but not worth the hassles

Great property, terrible customer service

6.0

I rented a 3 bedroom condo in this property for a Christmas family gathering. It was months before I got an email from the property management but did have security about the booking by booking with Expedia. We were driving from different areas, with most of us driving through snowstorms and no cell service areas there. I called 4 hours prior to check in time to get check in information, as there is no front desk. It was difficult to get someone to answer the phone and though they were polite, were very disorganised. It wasn't until over 6 hours after my original phone call that we got proper door codes to get in! Everyone was freezing waiting at the front door and then back and forth to vehicles for HOURS while the ONE disorganized staff member took long periods to get a hold of after giving wrong code after wrong code. Very stressful. Once we were finally in with a temporary code the property was lovely.

Guaranteed booking not honored

2.0

The facility cancelled our guaranteed booking on Xmas Eve leaving us to scurry around to find an alternative

Good quality units but horrible customer service

4.0

Customer service is brutal. Nobody ever answers the phone, and responses to voicemails or text messages is sporadic at best. Completely disorganized check-in process. Initial unit wasn't ready. Second unit was clean, but cable and internet was non-functioning the entire stay, despite multiple promises it would be fixed promptly. Key to pool room was also missing. If you luck into a good unit that doesn't require any extra assistance, then it's a very good deal. If you need any kind of customer service, you're in trouble.