Stylish 1-Bed Flat with Pool BBQ & Sauna Access♡

Guest review

10.0

All

− Nothing

Guest review

8.0

Facilities, apartment layout & setup Quiet - on side of building away from construction Items provide such as washing detergent

− Front door hallway light not working. - this was an insignificant issue.

Well-equipped spacious and comfortable apartment handy to ANU

9.0

Spacious apartment with well equipped kitchen. Comfortable seating area and bedroom. Handy to Australian National University.

− Better instructions on picking up keys. I was using the wrong fob to try and access the building. There were two fobs and the green one was more prominent than the black one, so was using the wrong one. Netflix did not work on TV. There were no instructions how to access the pool or details of nearby restaurants.

Excellent and comfortable

10.0

Great location, natural light.

− Nothing

A great apartment to stay in Canberra with a TERRIBLE property management company, MadeComfy

5.0

The apartment is great, very well equipped, spacious, new and located close to Canberra town centre and the Academy of Science. I would certainly stay there again if access to the key was easy, direct, and I did not have to work with MadeComfy, the agent who manage the apartment.

− MadeComfy is the agent who manage the property for the owner. They provided information on how to access the key, after I had proven my identity, and made full payment. They charge a $140 cleaning fee that is not doumented on the Booking.com web site info. The key collection arrangements are also not on the Booking.com website. The normal key collection is from a nearby store Capital Mart, and you provide a code to be given the key. However, the store is only open 8am to 10pm. You only get this info before you arrive. I was arriving on a flight that arrived in Canberra after 10am, so I requested to collect my key from a lockbox. MadeComy agreed to arrange the lockbox to collect the key, through a message via Booking.com. I then received a message from MadeComfy, the day before I arrived with key collection instructions say collect the key from Capital Mart and no mention of collecting the key from a Lockbox. I replied with a message thru Booking.com as MadeComfy did not provide a phone number to call then or an email address for contact. I heard nothing back fom my message thru Booking.com on the day I was arriving. Communication with MadeComfy was only possible through an online Chat function accessible from a MadeComfy online link. I was typing on the Chat box for about 45 minutes, to explain my problem, ask where the key lockbox was located, ask for the code to open the lockbox and get the key. BAD news: The key lockbox was not at the property that I was booked into. MadeComfy could only provide access to the key at another property that they managed in Canberra, 3km from the property that I had booked. None of this information on the location of the lockbox was provided in advance to me or provided through Booking.com. I had to get a taxi from the airport to the lockbox location, extract the key, then continue on the taxi to the location of the apartment, at around midnight. The property managers MadeComfy are TERRIBLE and HARD to communicate with.